• How To Use Social Media In Times Of Crisis -- And How Not To
    Christchurch, New Zealand -- my home -- was attacked yesterday. Here's how social media failed -- and helped -- us.
  • Debt And D2C: What We're Learning From Kraft Heinz
    What happened to Kraft Heinz? Debt, flat sales and significantly increased operating costs happened.
  • AI And Modern Conversational Etiquette
    I have seen that when an AI-based assistant is present, people tend to slow down their speech and become clearer.
  • Less Tech = Fewer Regrets
    In a tech-ubiquitous world, I fear our reality is becoming more "tech" and less "world." But how do you fight that?
  • Politics And BBQ in Austin
    I go to SXSW to do some on-the-ground trend-spotting. This year the trends were notable both for who's here, and who's not.
  • The War On Digital Ad Fraud Is Not Winnable -- Let's Reset The Argument
    Advertisers continue to plow enormous amounts of money into digital advertising, and organized crime (let's call it what it is) is now simply part of it.
  • Data Quality Update
    How can we best measure data quality? The "nutrition label" idea is helpful -- but a few facts do not comprise transparency.
  • Can I 'Marie Kondo' My Media Consumption?
    I spend too much time reading a litany of websites on a daily basis -- but does any of that give me joy?
  • It's The Fall That's Gonna Kill You
    Advertising and our attitudes toward it change through the life cycle of a brand, product or company.
  • YouTube Kills Comments
    As platforms like YouTube and Facebook are steadfast in their role as platforms, not publishers, they walk an increasingly complicated line.
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