New York Times
Wow. Ho, boy. They went and did it again. Speaking of jingles, remember the guy who made a YouTube video about United Airlines
breaking his guitar and then giving him the royal runaround about it? Well, he's gotten all sorts of speaking engagements as a result of the incident, now that he's a freshly dubbed guru of customer service and all. And so it was that David Carroll travelled from his home in Saskatchewan to Denver on Sunday to speak to a group of customer service execs. After deplaning, however, he was told he'd …