When Subscribers Use SWYN, You Win

by Chad White, Oct 30, 2008, 11:15 AM

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We're all very familiar now with forward to a friend (FTAF), which allows your subscribers to share your emails with others via email. It's an easy way to empower your subscribers to influence others on your behalf. Roughly half of the retailers that I track offer FTAF in their emails. But that's the Email 1.0 way of sharing email content.

In the Email 2.0 world, you should also give your subscribers the option of sharing your email content via social networks, social content sites and social bookmarking sites. Let's call it "Share with your network" -- or SWYN.

Many bloggers have made this method of sharing available to their readers for some time now. For instance, about 1% of my blog traffic now comes from social sites like Facebook, del.icio.us and StumbleUpon. If email marketers could match that level of sharing, for many companies that would equal the pass-along they get from FTAF -- which, again, roughly half of the top online retailers employ.

Given that fact, it's surprising that only one of the retailers that I track, Ralph Lauren, has made a full court press on social sharing of email content. The company started  testing its "Share This Email!" banner back in June and has used it in its content-heavy emails ever since, including its emails about the Olympics.

Buy.com experimented with using Digg and del.icio.us links for the product listings in its emails early last year, but ended the test pretty quickly.

The news earlier this month that Silverpop has launched a Share-to-Social feature gives me hope that more email marketers will be exploring SWYN in near future. I expect other ESPs to match that offering in the months ahead, highlighting the social opportunity further.

Here are a few things to consider when looking at SWYN:

1. Is your audience active on social networks? Are they young, professional or tech-savvy?

2. If you're using social links on your Web site for products, videos or articles, what kind of usage are you seeing? If it's significant, it probably warrants testing SWYN in your emails.

3. While there is at least one vendor that will help you determine which social networks your customers/subscribers are on, you can include links to the networks that you believe are most relevant to start and then trim links based on results.

4. It's much cleaner to have the SWYN set up to share the entire email (as Ralph Lauren is doing) rather than individual promotions within an email (as Buy.com tried).

5. Do you send out both content-rich and promotion-heavy emails? Test to see which sees more sharing.

While I'm seeing significant integration among email and the store and catalog channels, there's still lots of siloing within the digital channels. Hardly any of the retailers that I track link to their blogs or Facebook pages, which is a missed opportunity. Email and social can play well together. SWYN is your friend.

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0 comments on "When Subscribers Use SWYN, You Win".

1. Neil Capel from Sailthru
   

   commented on: March 27, 2009 at 3:23 p.m.

   Great article, SWYN is an important way of growing traffic and revenues but it has to be done correctly. If you can't globally unsubscribe easily then you will get very high spam complaints. Also it's best to apply a limit so that people don't get over aggressive about sending it to their entire address book which can be 5000 people!

   Check out our product GetConnect over at http://www.sailthru.com/ its easy to setup an SWYN without any coding and you can be up and running in 10 minutes, with support for all major webmail and linkedin.

2. Andrew Bonar from PR Angel Solutions
   

   commented on: August 3, 2010 at 12:02 p.m.

   Chad you make some great points and I could not agree more. When will "Email Insider" go Email2.0 .. I cannot find a SWN option on my latest copy.

   Keep up the good work and congrats to making it to 101

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