- Applying 2010 Lessons To Influence The Customer Experience Of 2011
MarketingTools: CRM, D. Daniel Ziv - Tuesday, December 21, 2010
Like Paul, industry analysts are predicting the pull that analytics technology wi ...
- Replacing Customer Hierarchies With Customer Choices
MarketingTools: CRM, D. Daniel Ziv - Tuesday, November 16, 2010
Since it's unlikely airlines will be replacing or reconfiguring passenger seats ...
- Outsourcing Customer Relationships In A Customer-Centric World
MarketingTools: CRM, D. Daniel Ziv - Tuesday, October 19, 2010
This is the face of the new outsourcer -- driven to establi ...
- Not Another Annoying Customer Survey!
MarketingTools: CRM, D. Daniel Ziv - Tuesday, September 21, 2010
Explore seven pitfalls to avoid, along with tips and best practices th ...
- The Power And Vulnerability Of The Modern Brand
MarketingTools: CRM, D. Daniel Ziv - Tuesday, August 17, 2010
Today's forward-thinking organizations are putting measures in place to listen to custome ...
- The New ROI: Return On Interaction
MarketingTools: CRM, D. Daniel Ziv - Tuesday, July 20, 2010
Many organizations tend to deflect customers to other channels with the inte ...
- Challenging The Synergy Between Marketing And Customer Service
MarketingTools: CRM, D. Daniel Ziv - Tuesday, June 15, 2010
Marketers must partner with their fellow departments to learn what customers real ...
- Self Service: A Blessing Or A Curse?
MarketingTools: CRM, D. Daniel Ziv - Tuesday, May 18, 2010
Linking marketing programs to contact center intelligence and self-service usage may ho ...
- CRM Meets The (New) Voice Of The Customer
MarketingTools: CRM, D. Daniel Ziv - Tuesday, March 16, 2010
Now's the perfect time to take a look at your organization a ...
- Riding The Next Customer Tsunami
MarketingTools: CRM, D. Daniel Ziv - Tuesday, February 16, 2010
Multiply the power of analytics through marketing, social media and customer serv ...