Tag results for "book excerpt" for September 2012
  • Creating a Customer-Focused Culture
    Two Forrester researchers explain the power of putting customers at the cent ...
  • The De-Layered Marketer
    Six simple steps to more effectiveness, with 30 to 40% less marketi ...
  • Bookshelf: Extreme Fandom
    Brand Advocates are a breed apart Justin Dorfman, a 26-year-old support engine ...