- Remind, Renew, Retain
MarketingTools: CRM, Gavin Finn - Tuesday, June 22, 2010
A common misperception is that customer retention is the domain of sale ...
- BP Gets Social Media Right -- Everything Else Wrong
The Social Graf, Erik Sass - Monday, June 21, 2010
At the beginning of May, I took a look at BP's soci ...
- Chrysler, Mopar Take Customer Relations Mobile
Marketing Daily, Karl Greenberg - Thursday, June 17, 2010
"We are taking owner information and customer care to a new level ...
- Challenging The Synergy Between Marketing And Customer Service
MarketingTools: CRM, D. Daniel Ziv - Tuesday, June 15, 2010
Marketers must partner with their fellow departments to learn what customers real ...
- What's a Scavenger Hunt Without A Rubber Chicken?
MarketingTools: CRM, Chad Little - Tuesday, June 8, 2010
Sometimes all we need is a trigger that helps us get o ...
- Build An Interactive Customer Experience
Marketing Daily, Stephan Dietrich - Friday, June 4, 2010
Targeted inbound marketing offers can grow cross-selling and up-selling revenue, drive loyal ...
- One-Third of Americans Criticize or Compliment Brands Online
The Social Graf, Erik Sass - Friday, June 4, 2010
If anyone ever doubted that marketers must come to grips with soci ...
- Let Customers Create New Ideas For You
MarketingTools: CRM, Jillian Lakritz - Tuesday, June 1, 2010
Consumers are far more creative than we give them credit for a ...