- Latin American Hotel Operator Turns Data Into Customer Loyalty
Marketing: Travel, Stephan Dietrich - Monday, January 31, 2011
With the goal of building long-term relationships, many marketers are looking f ...
- Making Your Customer Experience 'Mark' in 2011
MarketingTools: CRM, D. Daniel Ziv - Tuesday, January 18, 2011
The recipe in creating a power-packed initiative in 2011 includes 1) getti ...
- Social Media Customer Service: Robbing Peter to Pay Paul?
The Social Graf, Erik Sass - Friday, January 7, 2011
Writing about customer service is inherently paradoxical in today's totally connected onli ...