Tag results for "customer experience" for August 2013
- The Future Is Customer Experience ManagementCustomer experience management begins with a change in mindset, but that's ju ...
- Purina One Invites Food Bowl CreativityPurina One is calling on cat lovers to create and share do-it-yourse ...
- Make It Easy: M-Shoppers Active But ImpatientEase of use trumps all other qualities when consumers enter a reta ...
- The Marketing Funnel And The Customer Life CycleIt's not about more content -- it's about content that gets foun ...
- Americans' Satisfaction With Domestic Autos DropsAmericans' satisfaction with their new cars and trucks has slipped over ...
- Search Marketers: Don't Forget Authenticity To Build Brand AdvocatesThe need for authenticity in marketing from search to social continues ...
- The Next Frontier: The In-Store Shopping ExperienceAs online shopping continues to increase, more and more consumers are conte ...
- American Express Highest In Customer SatisfactionAmerican Express ranks highest in credit card customer satisfaction for a seven ...
- A Return To Brick And MortarIt's clear that the role of the physical store is changing ...
- Mobility And Agility In Customer ServiceIn a book I wrote several years ago, I talked about t ...
- Audi's AR Car Manual Deciphers Your DashboardNow here is a genuinely useful application of AR -- telling ...
- Know Customer Through Relationship Data vs. TransactionalA new study by Yesmail Interactive, in conjunction with Gleanster, finds th ...
- The New Personal Experience EconomyThe personal experience economy -- where we leave clues about all kin ...
- FirstBank: 'Restore Your Faith In Free' A campaign for FirstBank acknowledges customers' distrust of "free." In addition ...
- Momentum MarketingIf you want to move people, you have to become a pa ...
- Mobile Self-Service Customer Satisfaction Increasing DemandImproving customer satisfaction means fostering online services that allow consumers to he ...
- Citi Expands 'Thank You' Loyalty ExperiencesCiti is partnering with athletes and entertainers for its new lineup ...
- Wireless Customer Satisfaction Improving"The carriers are getting more proactive, driving customers to that experience," J. ...
