Tag results for "customer experience" for November 2013
- Data Overload Stifling Customer Service ImprovementsMore than 25% of contact centers suffer from data overload -- a ...
- Live Chat Customer Service Connects SEO, Paid-Search CampaignsWhile I'm a bit skeptical about the benefits of live chat ...
- Back To The FutureLast week I had not one but two experiences with social-media-related custom ...
- Moving On From ROI To ROE - A Return On EmpathyInnovations in the neurosciences and developments in social media have revealed th ...
- Sprint Tumbles In 'Consumer Reports' RatingsThe publication surveyed its more-than 58,000 subscribers to rank the carriers ...
- Capitalizing On Behavioral Data To Create A Better Customer Loyalty ExperienceIt's time marketers recognize that their perception of reality is different fr ...
- Southwest Airlines, Best Western Tops In Brand Awareness"In a very competitive airline industry where consumers are extremely focused ...
- Thrillist To Debut 'Shops' Initiative As Part Of EditorialThrillist Media Group has been particularly aggressive about adding ecommerce to i ...
- Nurturing Brand Advocates: The Untapped Earned Media OpportunityConsumers are now empowered with the ability to share their experiences wi ...
- What A Workout! A Cautionary Tale Of Transactional Messaging Lately I've been noticing more and more examples of poor cross-channel marketi ...
- Where We Decide: The Exponential Impact Of Retail Creativity Brand marketers and creative agencies invest millions every year in understanding t ...
