- Can Google Improve Customer Service Through Real-Life Interactions?
Around the Net in Search Marketing, Laurie Sullivan - Monday, March 31, 2014
Google focuses on how brands should give consumers a great experience, b ...
- Retail Too Slow To Fix Mobile Web Site Flaws
Mobile Marketing Daily, Laurie Sullivan - Friday, March 28, 2014
About 2.99 seconds. That's the average time the top 100 Web-only reta ...
- TV Providers Rank At Bottom Of Customer Experience Survey
Bay State Blog, Val Brickates Kennedy - Thursday, March 27, 2014
Yet another reason for customers to cut the cord with their cab ...
- H&R Block Rewards Consumers With Cash
Marketing Daily, Tanya Gazdik - Wednesday, March 26, 2014
"The reaction has been incredible," Christina Lively, H&R Block director of bra ...
- TracFone Tops Wireless Customer Experience
Marketing Daily, Aaron Baar - Friday, March 21, 2014
According to the 2014 Temkin Experience ratings, which evaluates the responses ...
- Acronym-ity: VRM Are The Three Most Important Letters You've Never Heard Of
MediaPost Weekend, Joe Mandese - Saturday, March 22, 2014
Nearly a decade ago, a fundamental shift began reshaping Madison Avenue ...
- Brands Fail To Excel, But Retailers Vastly Better Than Telcos
Around the Net In MAD London, Sean Hargrave - Friday, March 21, 2014
The first Customer Experience Index from Forrester shows that retailers are leadi ...
- One View Of One Customer - Are We Nearly There Yet?
London Blog, Sean Hargrave - Wednesday, March 19, 2014
BA's decision to align its advertising and CRM accounts under BBH, ...
- Telecoms Push Customer Service On Social Networks, Engagement Still Lags
Social Media & Marketing Daily, Gavin O'Malley - Tuesday, March 11, 2014
Competition breeds innovation, and few markets are more cutthroat than telecommunications. ...
- Chief Marketing Officers On a High
Research Brief, Jack Loechner - Friday, March 7, 2014
According to the February 2014 edition of The CMO Survey of marketi ...
- Temkin Survey Shows Food Companies Provide Best Customer Experience
Bay State Blog, Val Brickates Kennedy - Tuesday, March 4, 2014
The way to a customer's heart is through their stomach, apparently. Accordi ...
- Tap Two For Priceline.com, Rue La La, Newegg In Google Wallet
SearchBlog, Laurie Sullivan - Monday, March 3, 2014
Have you bought anything with your mobile phone, yet, and how ma ...