- Fundamentals: Agencies, Clients Need To Intensify Customer Bonds
MediaDailyNews, Steve McClellan - Tuesday, September 27, 2011
Kim Kadlec recalled a phrase coined by Mark Twain that "etiquette requir ...
- Facebook-Netflix Chasm: Leverage Change To Create Value
On Media, Diane Mermigas - Friday, September 23, 2011
The meteoric advance of Facebook and the precipitous fall of Netflix th ...
- Customer Experience Management: Extinction Bound?
Marketing Daily, Karlene Lukovitz - Tuesday, September 20, 2011
Customer experience management (CEM) is in danger of being "misunderstood into extinction ...