- Forrester: No Resting On Customer Satisfaction Laurels
Marketing Daily, Sarah Mahoney - Friday, March 30, 2012
"People get used to a level of service very quickly, so you' ...
- SiriusXM CEO Explains Rate Hike
Marketing Daily, Tanya Gazdik - Wednesday, March 21, 2012
SiriusXM CEO Mel Karmazin wrote an email that was sent out ...
- 50 Brands Named 'Customer Service Champions'
Marketing Daily, Tanya Gazdik - Thursday, March 15, 2012
In the faltering economy, the importance of customer service has reached n ...