- Do We Need A Chief Customer Officer?
Marketing Daily, Chris Stark - Wednesday, December 24, 2014
Combined with the growing expectation among customers that they should be address ...
- This Story Will Restore Your Faith...But Not Your Phone Service
Garfield at Large, Bob Garfield - Monday, December 22, 2014
If you're going to choose a customer to be unavoidably detained fr ...
- 'How 'm I Doin'?' Not So Great When It Comes To Customer Care, Says Millward-Brown
Marketing Daily, Karl Greenberg - Wednesday, December 10, 2014
Most consumers want brands from which they purchase products and services ...
- Tesco To Link Up Services To Improve Customer Offering
Around the Net In MAD London, Sean Hargrave - Wednesday, December 10, 2014
Tesco chief executive Dave Lewis says he sees a big opportunity f ...
- Customer Service? Your Business Is Important To Us, So Please Hold While We Figure It Out
Online Spin, Maarten Albarda - Monday, December 1, 2014
Over the last few weeks I have had to deal with ...