MediaPost - customer service

Data and Targeting Insider
How IBM Commercializes Watson Post-'Jeopardy' May 21, 2013, 9:50 p.m.
Marketing Daily
Industry Satisfaction Lagging, But Improving May 20, 2013, 4:02 p.m.
Marketing Daily
Experience Creates More Loyalty Than Price May 3, 2013, 1:17 p.m.
Marketing Daily
Industry Firms Are Top In Social Responsiveness May 1, 2013, 5:07 p.m.
Marketing Daily
Campaign Formally Unveils The 'New' Del Taco May 1, 2013, 6:50 p.m.
Show Daily
Amazon: If the Customer Doesn't Request it, Send Anyway! May 2, 2013, 1:55 p.m.
Show Daily
Amazon: If the Customer Doesn't Request it, Send Anyway! May 2, 2013, 1:59 p.m.
Online Media Daily
Amazon's Automated System Ups Customer Service, Unveils Video Pilots April 22, 2013, 5:33 p.m.
Search Insider
Don't Use Technology As An Excuse For Bad Customer Service April 11, 2013, 4:36 p.m.
Online Media Daily
Increase In Customer Service Experiences Shared Via Social Media, Sites April 9, 2013, 9:31 a.m.
Around the Net In Brand Marketing
Customer Service Is Proactive Marketing March 28, 2013, 10:30 a.m.
Research Brief
Top Brands Investing In Customer Service on Twitter March 28, 2013, 6:15 a.m.
MediaDailyNews
TV Distributor Industry Slammed For Bad Customer Experience March 21, 2013, 10:48 a.m.
Marketing Daily
Customer Contact Key To Loyalty March 20, 2013, 1:05 p.m.
Marketing Daily
Getting Apple's Core: Retail Service Matters March 14, 2013, 12:55 p.m.
Marketing Daily
Consumers Sharing Data Are More Satisfied Feb. 7, 2013, 4:29 p.m.
Online Media Daily
Hispanics More Interested In 'Social Care' Jan. 24, 2013, 5:51 p.m.
Marketing Daily
Customer Experience: Most Brands Still Suck Jan. 18, 2013, 4:09 p.m.
Marketing Daily
United Airlines Offers Baggage Delivery Jan. 13, 2013, 11:16 p.m.
Social Media Insider
My Day With The Geek Squad -- Or, A Story Of Two Channels Jan. 10, 2013, 2:23 p.m.
Marketing Daily
American Airlines Upgrades International Travel Jan. 8, 2013, 6:37 p.m.
Marketing Daily
Forrester: Marketers Still Customer Experience Clods Jan. 7, 2013, 2:06 p.m.
Marketing Daily
Amazon Sets Standard; J.C. Penney, Apple, Dell Drop Dec. 27, 2012, 7 a.m.
MarketingTools: CRM
Customer Service Is The Rule, Not The Exception Dec. 21, 2012, 7 a.m.
Research Brief
Mobile Auto Shoppers Split Between Conversion And Research Dec. 14, 2012, 6:15 a.m.
Online Spin
Read The Tea Leaves Dec. 13, 2012, 12:40 p.m.
Around the Net In OMD Europe
Service Improves As Banks Take To Twitter Dec. 6, 2012, 3:15 p.m.
Marketing Daily
More Consumers Churning, But They'd Rather Stay Dec. 5, 2012, 11:10 a.m.
Marketing Daily
J.D. Power: Peering At Dealers Through The Digital Screen Nov. 28, 2012, 1:41 p.m.
Around the Net In Brand Marketing
Crummy Stores Drive Online Buys Nov. 28, 2012, 8:30 a.m.