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2016 Events Calendar
2017 Events Calendar
November 17, 2016, CO
Email Insider Summit
December 4 - 7, 2016, UT
Search Insider Summit
December 7 - 10, 2016, UT
Creative Media Awards
January 25, 2017, New York City
Email Insider Summit Europe
January 30 - February 2, 2017, The Alps
TV Insider Summit
October 16 - 19, 2016, Mohonk
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October 10 - 13, 2016, Austin
OMMA Bots & Chat
September 29, 2016, NYC
September 29, 2016, NYC
September 28, 2016, NYC
September 28, 2016, NYC
September 27, 2016, NYC
September 26, 2016, NYC
OMMA at Advertising Week
September, 2016, NYC
Brand Marketers Summit - Cross-Channel
August 24 - 27, 2016, Lake Tahoe
Programmatic Insider Summit
August 21 - 24, 2016, Lake Tahoe
IoT Marketing Forum
August 3, 2016, NYC
Masters of Media Selling
August 2 - 4, 2016, NYC
Agency of the Year
Content Marketing Insider Summit
Cross-Channel Marketing Insider Summit
Digital Out of Home Awards
Future of Media
Marketing Automotive Awards
Marketing Sports: Soccer in America
Mobile Insider Summit
OMMA at Internet Week
OMMA at SXSW
OMMA Audience Buying
OMMA Marketing Tech
OMMA Programmatic in New York
OMMA Programmatic TV
OMMA San Francisco
Online All Stars
Social Media Insider Summit
Video Insider Summit
Creative Media Awards (January 25, 2017, New York City)
OMMA Awards (September 26, 2016, NYC)
Appy Awards (May 17, 2016, NYC)
Marketing Automotive Awards (March 24, 2016, NYC)
Online All Stars (January 27, 2016, NYC)
Agency of the Year (January 21, 2016, NYC)
Digital Out of Home Awards (November 3, 2015, NYC)
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Results for customer service
Jo Malone Is Right To Call Out Many Retailers For Being Lazy On Customer Experience
London Blog, Sean Hargrave - Friday, October 14, 2016
When was the last time you were excited to walk into a ...
Why IKEA Remains The Leader In Retail Brand Experience
MAD London, Ross Timms - Friday, October 14, 2016
Retailers need to excite customers to get customers in-store, and nobody is ...
Poor CX Remains Huge Hurdle (And Opportunity) For Businesses
MoBlog, Gavin O'Malley - Tuesday, October 11, 2016
From mobile platforms to in-person interactions, customer experience (CX) remains an enormous ...
Augmented Reality Shifts Battle With Amazon From Price To 'Wow' Experiences In-Store
London Blog, Sean Hargrave - Monday, October 10, 2016
Taking on Amazon could be as simple as making your customers go ...
Will Bots Defeat The Smartphone App?
Around the Net In MAD London, Sean Hargrave - Tuesday, October 4, 2016
Is the smartphone app doomed? To look at the stats you wouldn't ...
A Quarter Of Brits Think Robots Would Give Better Customer Service
Around the Net In MAD London, Sean Hargrave - Friday, September 30, 2016
Robots are already toiling away in factories across the world - but ...
Nespresso Must Learn Digital Experience Requires A Helping Brand Beyond Swooning At George Clooney
London Blog, Sean Hargrave - Monday, September 26, 2016
Being your own customer is vital if you want to help digital ...
Forget Who Owns Openreach --The Real Issue Is BT's Woeful Customer Service
London Blog, Sean Hargrave - Tuesday, July 26, 2016
Rivals have not promised to roll out fibre sooner, so the big ...
Lincoln Opens 'Experience Center'
Marketing Daily, Tanya Gazdik - Tuesday, July 26, 2016
Ford Motor Company's Lincoln brand has made its "largest investment ever" in ...
How Did We Do? (Other Than Taking Your Money And Going Bust!)
Around The Net In EU Email Marketing, Sean Hargrave - Wednesday, July 20, 2016
A furious lowcostholidays customer was astonished to receive an insensitive email from ...
Chat Bot Tech To Answer Customer Queries Over Email
Around the Net In MAD London, Sean Hargrave - Friday, July 15, 2016
Chat bots have ballooned in popularity in recent months, and now we're ...
44% Of Businesses Using IoT See Customer Experience As Top Benefit
IoT Daily, Chase Martin - Thursday, July 14, 2016
Consumers can expect to see more of the impact of the Internet ...
Automation Is Great If It Helps, Awful When It Hinders
EuroMail, Sean Hargrave - Wednesday, July 13, 2016
Automation is email marketing's top priority but too many are rushing out ...
IoT To Transform Customer Service Over Next 5 Years
IoT Daily, Chase Martin - Thursday, July 7, 2016
When it comes to customer service, connected devices are driving the most ...
CMOs Take Responsibility For Customer Experience
Marketing Daily, Laurie Sullivan - Thursday, July 7, 2016
Two-thirds of CMOs are now responsible for customer experience -- keeping consumers ...
One In Four More Willing To Trust Chatbots Than Humans
Around the Net In MAD London, Sean Hargrave - Friday, July 1, 2016
One in four people are more willing to trust customer service chatbots ...
ASOS Shows How An Email Subscriber Offer Is A Great Apology For Downtime
Around The Net In EU Email Marketing, Sean Hargrave - Wednesday, June 29, 2016
After going down on Friday, the ASOS Web site and app were ...
Lincoln Upgrades Customer Experience
Marketing Daily, Tanya Gazdik - Tuesday, June 28, 2016
"Our dealers view this as a way to differentiate the client experience ...
Save Us From Chat Bots -- Digital's Wizard Of Oz
London Blog, Sean Hargrave - Thursday, June 23, 2016
They're just search boxes in disguise, aren't they? Like the old man ...
Is VR The New 3D TV? Marketers, Excited -- The Public, Passive
London Blog, Sean Hargrave - Monday, June 13, 2016
New research shows little appetite or understanding for VR at home. Could ...
E-Receipts: Deeper Cross-Channel Insight, Better Customer Service -- What's Not To Like?
EuroMail, Sean Hargrave - Wednesday, June 8, 2016
E-receipts have to be one of the biggest cross-channel quick wins for ...
Wireless, Cable/Internet Providers Struggling With Customer Experience
Marketing Daily, Aaron Baar - Wednesday, May 25, 2016
"While the ratings for the wireless industry declined this year, it was ...
What Online Marketers Can Learn From Coffee Shops
Online Spin, Cory Treffiletti - Wednesday, May 25, 2016
Do consumers at this point expect a personalized experience with brands? I ...
Texting Platform Teckst Raises $2.5 Million For New Market Expansion
Mobile Marketing Daily, Ben Frederick - Tuesday, May 17, 2016
Teckst has reportedly set its sights high, hoping to partner with 5,000 ...
Google Cardboard On The App Store -- Time To Get Virtual On Customer Experience
London Blog, Sean Hargrave - Tuesday, May 17, 2016
Virtual reality is out there for less than ten pounds, so get ...
Spotify's Storytelling Secrets Have Been Revealed
London Blog, Sean Hargrave - Thursday, May 12, 2016
Keep it personal, meaningful and unique and you'll be telling stories just ...
Facebook: The Fashionably Late Star Guest To The Chat Bot Party
MAD London, Jason Mander - Tuesday, May 10, 2016
It may have not been the first with Chat Bots -- but ...
KLM Sees Passengers Switching From Apps To Chat
Around the Net In MAD London, Sean Hargrave - Monday, April 18, 2016
KLM is turning to chat bots to provide interaction that is intuitive ...
Brands Hope New Messenger Tools Will Boost Customer Service
Around the Net In MAD London, Sean Hargrave - Monday, April 11, 2016
With Facebook adding new tools to its Messenger platform, including the ability ...
Brands' Choice: Respond To Emails, Or Pay To Recruit New Customers
Email Insider Europe, Sean Hargrave - Wednesday, April 6, 2016
By ignoring customer emails and concentrating on social, brands risk the expense ...
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