- Samsung To Live-Stream Customer Service
Marketing Daily, Aaron Baar - Thursday, January 21, 2010
Samsung is taking its customer service practice interactive with a new Intern ...
- B&N Beats Amazon In Forrester's Customer Experience List
Around the Net In Brand Marketing, Thom Forbes - Thursday, January 14, 2010
Barnes & Noble is the top brand when it comes to t ...
- Home Depot's Handheld Devices Will Aid Customer Service
Around the Net In Brand Marketing, Thom Forbes - Wednesday, January 13, 2010
"This is the first big customer-service tool we've given our associates ...
- Chrysler Aims To Handle Beefs, Brand By Brand, Within 24 Hours
Around the Net In Brand Marketing, Thom Forbes - Monday, January 11, 2010
Chrysler is setting up toll-free telephone lines for its Chrysler, Dodge, Je ...
- Wasserman: AT&T's 'Crappy' Attitude Is Hurting Its Brand
Around the Net In Brand Marketing, Thom Forbes - Wednesday, January 6, 2010
Todd Wasserman takes AT&T to task for having a tin ear regardi ...