- Copses Fills Post At GM: VP Customer Experience
Marketing Daily, - Thursday, September 29, 2011
General Motors has appointed Paul Copses as the first U.S. VP ...
- FedEx: Brooklyn To Manhattan -- By Air!
Marketing Daily, Paul LaRosa - Thursday, September 29, 2011
Normally, I have no complaints about FedEx. They do a pretty go ...
- Customer Experience Management: Extinction Bound?
Marketing Daily, Karlene Lukovitz - Tuesday, September 20, 2011
Customer experience management (CEM) is in danger of being "misunderstood into extinction ...
- ... Speaking Of Customer Service
Around the Net In Brand Marketing, Karl Greenberg - Friday, September 2, 2011
Telcomms probably line their service-department walls with inspirational posters that say thin ...
- American Airlines Disputes Customer Service Report
Around the Net In Brand Marketing, Karl Greenberg - Friday, September 2, 2011
American Airlines issued a statement disagreeing with a StellaService survey that p ...