- Amazon Sets Standard; J.C. Penney, Apple, Dell Drop
Marketing Daily, Tanya Gazdik - Thursday, December 27, 2012
Customers want more merchandise appeal and variety from most retailers, according ...
- Customer Service Is The Rule, Not The Exception
MarketingTools: CRM, Lisa Glover - Friday, December 21, 2012
When it comes to customer service, many industries have mastered the proce ...
- Mobile Auto Shoppers Split Between Conversion And Research
Research Brief, Jack Loechner - Friday, December 14, 2012
According to xAd, mobile-local advertising, and Telmetrics, call measurement, their Mobile Path-to-Purcha ...
- Read The Tea Leaves
Online Spin, Joseph Jaffe - Thursday, December 13, 2012
I'm not sure what your personal experience is like where you li ...
- Service Improves As Banks Take To Twitter
Around the Net In OMD Europe, Nina Lentini - Thursday, December 6, 2012
As more high-street banks turn to social media to help with custom ...
- More Consumers Churning, But They'd Rather Stay
Marketing Daily, Aaron Baar - Wednesday, December 5, 2012
More consumers than ever are switching the companies they buy products ...