- Amazon's Automated System Ups Customer Service, Unveils Video Pilots
Online Media Daily, Laurie Sullivan - Monday, April 22, 2013
What if an automated system on a brand's Web site noticed visito ...
- Don't Use Technology As An Excuse For Bad Customer Service
Search & Performance Insider, Gord Hotchkiss - Thursday, April 11, 2013
We all have our horror stories about online customer service. Just ...
- Increase In Customer Service Experiences Shared Via Social Media, Sites
Online Media Daily, Gavin O'Malley - Tuesday, April 9, 2013
Good or bad, customer service has always been closely tied to t ...