- CEOs Are Jittery About Consumer Experience
Marketing Daily, Karl Greenberg - Thursday, December 26, 2013
A study by the Economist Intelligence Unit sponsored by SalesForce.com finds th ...
- Brands Need To Understand Social (Customer) Service
Marketing Daily, Aaron Baar - Monday, December 16, 2013
According to new research from Sprout Social, messages sent to brands requiri ...
- Young Adults More Likely to Knock Companies On Social Media
The Social Graf, Erik Sass - Friday, December 13, 2013
In the face of bad customer service, most of us have probab ...
- Petco Urges Careful Pet Adoption
Marketing Daily, Tanya Gazdik - Tuesday, December 10, 2013
Petco is encouraging customers to answer three questions before adding a p ...
- United Ups The Ante For Luxury Domestic
Marketing Daily, Tanya Gazdik - Tuesday, December 3, 2013
United Airlines claims to be the first and only airline to off ...