- KLM Sees Passengers Switching From Apps To Chat
Around the Net In MAD London, Sean Hargrave - Monday, April 18, 2016
KLM is turning to chat bots to provide interaction that is intuiti ...
- Brands Hope New Messenger Tools Will Boost Customer Service
Around the Net In MAD London, Sean Hargrave - Monday, April 11, 2016
With Facebook adding new tools to its Messenger platform, including the abili ...
- Brands' Choice: Respond To Emails, Or Pay To Recruit New Customers
Email Insider Europe, Sean Hargrave - Wednesday, April 6, 2016
By ignoring customer emails and concentrating on social, brands risk the expen ...