- Mastercard Launches AI Chatbot As Research Shows Customers Like Talking To Humans
Around the Net In MAD London, Sean Hargrave - Thursday, October 27, 2016
Mastercard is launching an AI bot that will allow consumers to "transa ...
- How Can 'Smart' Marketers Be So Wrong About IoT And Chat Bots?
London Blog, Sean Hargrave - Thursday, October 27, 2016
Wanna get the latest tech on your cv? It does nothing f ...
- Jo Malone Is Right To Call Out Many Retailers For Being Lazy On Customer Experience
London Blog, Sean Hargrave - Friday, October 14, 2016
When was the last time you were excited to walk into ...
- Why IKEA Remains The Leader In Retail Brand Experience
MAD London, Ross Timms - Friday, October 14, 2016
Retailers need to excite customers to get customers in-store, and nobody ...
- Poor CX Remains Huge Hurdle (And Opportunity) For Businesses
MoBlog, Gavin O'Malley - Tuesday, October 11, 2016
From mobile platforms to in-person interactions, customer experience (CX) remains an enormo ...
- Augmented Reality Shifts Battle With Amazon From Price To 'Wow' Experiences In-Store
London Blog, Sean Hargrave - Monday, October 10, 2016
Taking on Amazon could be as simple as making your customers ...
- Will Bots Defeat The Smartphone App?
Around the Net In MAD London, Sean Hargrave - Tuesday, October 4, 2016
Is the smartphone app doomed? To look at the stats you wouldn ...