Is Simple The New Green?
Today, however, marketers are beginning to shift their attention toward a new direction: simplicity. Where product promoters previously struggled with competing claims of "eco-friendliness" and "sustainability," they are now beginning to develop new positions around relative levels of "simplicity" and "ease-of-use."
Amply supported by recent examples of success, this Simple Revolution is fast becoming the new banner below which corporate marketers are rallying.
Not surprisingly, the technology industry is at the epicenter of the Simple Revolution, and recent examples of the power of simplicity are manifest in the category.
Consider the netbook. These stripped-down laptop computers do little more than provide access to email and the Internet, yet they now account for about 20% of PC sales a little more than two years after they hit the market. Another example: the Flip video camera. When the Flip line was introduced in 2007, it shot in low def and had virtually no image controls. It also sold over 1 million units virtually overnight.
Yes, those products are considerably less expensive than their competitors'. But the difference in price doesn't tell the whole story.
In March 2009, Haagen-Dazs launched a new premium product line called Five. Five was developed with fewer, more recognizable ingredients (the name reflects the number of ingredients in the product: milk, cream, sugar, eggs and a natural flavor such as vanilla bean.) In just eight months, Five sales have grown to account for 10% of Haagen-Dazs business.
The irony here, of course, is that products that aspire to be perceived as green, with their promises of enabling a simpler, less impactful lifestyle, are rife with confusing messages. This confusion in turn perpetuates distrust in the products themselves: according to a recent survey by BBMG, only 5% of respondents trust green claims in advertising.
So will the Simple Revolution supplant the Green one? Not necessarily, but green marketers need to consider some "simple" lessons.
• Define ... : Consider the number of different terms used to describe green products: green, natural, organic, eco-friendly, biodegradable, etc. The differences between these terms are largely indistinguishable to consumers. Choose wisely when selecting terminology, and avoid buzz words whenever possible.
• ... and Streamline: For better or worse, we live in Twitter-time. If an idea, concept or benefit takes more than 15 seconds to digest, chances are it won't be. So when you're writing out that value proposition, keep it below 140 characters.
• WIIFM: When we hold focus groups on sustainability issues, we hear the same thing over and over again: "That's great and all, but What's In It For Me?" If your pitch begins with a big, high concept idea (e.g. "Buy this and save the planet!") it's time to go back to the drawing board.
• The Audience is Listening: But which audience? Consumers? Regulators? Certification boards? Knowing what information each particular audience wants, and then delivering just that information, is an essential step toward simplicity.
• Transparency ... to a Point: Advocates of transparency believe that companies should reveal everything about their operations. But consider: when's the last time you read a corporate annual report? Turning on a fire hose of information only serves to further mystify people. Yes, transparency is important, but the "how" you release information is equally important to the "what" you release.
So keep it simple, stupid (just because it's trite and overused doesn't mean it isn't also true and effective.) As green marketers, our collective ability to learn from these early success stories of the Simple Revolution will pay enormous dividends in reducing confusion and encouraging adoption of green products.