Commentary

Get Ready, Medicare Marketers, Because They're Almost Here

The boomers are coming, the boomers are coming. Beginning next year, the first baby boomers will be eligible for Medicare. And Medicare marketers are getting ready. There are tons of articles about boomers' healthcare needs, their retirement plans, their media habits and their attitudes about aging. Some of these articles include data that marketers should use to determine how to market Medicare to boomers:
  • 14% of people ages 45 to 64 are uninsured
  • Over 60% of adults ages 50 to 64 who are working (or have a working spouse) have been diagnosed with at least one chronic health condition
  • Over half (55%) of workers 50 to 64 with individual coverage spent more than $3,600 on annual healthcare insurance premiums
  • A large majority (72%) of baby boomers surveyed would be interested in receiving Medicare before age 65
  • Only about 14% of baby boomers aging into Medicare in 2011 plan to retire at 65; nearly 33% plan to work to 70 and beyond. About 25% plan to continue receiving employer-based health insurance after age 65
  • Many age-ins (those just turning 65 and new to Medicare) choose Medicare Supplement plans if they purchase private coverage over original Medicare
  • There is a powerful shift occurring among boomers away from traditional TV towards new types of online services and entertainment
  • 46% of online boomers maintain a social network profile
  • Facebook is the social network for boomers.

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Just as Medicare marketers eventually learned about the over-65 Medicare-eligible segment, boomers should not be lumped into one segment called "boomers" and marketed with the same approach, in spite of generalizations about them.

Smart marketers have learned the importance of targeting prospects based on unique characteristics. This helps to determine how to most effectively reach and motivate those with the greatest potential.

While some of the data may apply to many boomers, marketers will have the greatest success if they can determine which boomers to target, and how, based on their unique characteristics.

And while it is important for Medicare marketers to know that, as a segment, boomers are retiring later, have a high percentage of unemployed and underinsured, and have multiple chronic diseases, it will also be important to understand their healthcare coverage needs based on their lifestyle and prior healthcare coverage before qualifying for Medicare.

Find out which boomers want the type of healthcare coverage that allows them greater flexibility and control or provides the greatest amount of security at the lowest cost. This will assure you market the right product to the right prospect.

There are behavioral segmentation approaches, like one developed by Deft Research, which allows a marketer to target boomer age-ins based on the specific type of health plan they would be most likely to purchase. For instance, those with a greater propensity to purchase a Medicare Advantage HMO could be identified using the characteristics from Deft Research's "Medicare Mavens" age-in segment.

Basic principles of direct marketing such as the use of data for segmentation and targeting, identifying the right media and offer, and developing the right message to the right boomer will assure the greatest success of any Medicare marketing efforts. Go get 'em!

3 comments about "Get Ready, Medicare Marketers, Because They're Almost Here ".
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  1. Lori Bitter from The Business of Aging, March 29, 2010 at 12:40 p.m.

    Robin,
    Great article and insight. Could not agree more on the issue of segmentation and behavioral characteristics that go beyond basic information to get to propensity to choose and purchase.

    I am interested to see if heath care reform will create confusion around Medicare; it seems like many companies have invested a lot of time and money in trying to simplify plans and options. Do you think they will have do it all over again?

  2. lindsay resnick from Resnick Strategy, March 30, 2010 at 4:59 p.m.

    Not only do boomers need to be marketed to differently, we’re talking about a generation - 78 million strong - expected to live longer than any generation this country has ever seen. Is Medicare ready? Boomers’ health is their most important asset, with financial security a close second. Boomers are facing tough health care decisions, and it’s going to get a lot more complex…quickly. With health care reform, not only will benefits be changing, the “where, when and how” of medical care delivery is also changing. A quick scan of personal health care and financial choices boomers are facing is leaving a big unanswered question – what do I do? It’s a real health care squeeze – concierge medicine, medical tourism, lifestyle & wellness, home health, retail clinics, long term care and pharmaceuticals. It’s a long list and the complexity is endless. For the next Medicare generation, the life-changing weight of many of the decisions that lie ahead mean boomers will need real-time help from real people with real knowledge. A health care squeeze is upon us and it promises to get tighter and tighter.

  3. Robin Raff from ECI Healthcare, March 30, 2010 at 5:40 p.m.

    Excellent points Lindsay. There are new choices of healthcare delivery and new "rules" to healthcare (as if it wasn't already confusing) that require healthcare experts to assist in making some of these decisions. Financial advisors are also having to expand their knowledge of healthcare options and long-term care planning in order to properly advise boomers on how to plan for retirement and not outlive their money.

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