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Just as Medicare marketers eventually learned about the over-65 Medicare-eligible segment, boomers should not be lumped into one segment called "boomers" and marketed with the same approach, in spite of generalizations about them.
Smart marketers have learned the importance of targeting prospects based on unique characteristics. This helps to determine how to most effectively reach and motivate those with the greatest potential.
While some of the data may apply to many boomers, marketers will have the greatest success if they can determine which boomers to target, and how, based on their unique characteristics.
And while it is important for Medicare marketers to know that, as a segment, boomers are retiring later, have a high percentage of unemployed and underinsured, and have multiple chronic diseases, it will also be important to understand their healthcare coverage needs based on their lifestyle and prior healthcare coverage before qualifying for Medicare.
Find out which boomers want the type of healthcare coverage that allows them greater flexibility and control or provides the greatest amount of security at the lowest cost. This will assure you market the right product to the right prospect.
There are behavioral segmentation approaches, like one developed by Deft Research, which allows a marketer to target boomer age-ins based on the specific type of health plan they would be most likely to purchase. For instance, those with a greater propensity to purchase a Medicare Advantage HMO could be identified using the characteristics from Deft Research's "Medicare Mavens" age-in segment.
Basic principles of direct marketing such as the use of data for segmentation and targeting, identifying the right media and offer, and developing the right message to the right boomer will assure the greatest success of any Medicare marketing efforts. Go get 'em!
Robin,
Great article and insight. Could not agree more on the issue of segmentation and behavioral characteristics that go beyond basic information to get to propensity to choose and purchase.
I am interested to see if heath care reform will create confusion around Medicare; it seems like many companies have invested a lot of time and money in trying to simplify plans and options. Do you think they will have do it all over again?
Not only do boomers need to be marketed to differently, we’re talking about a generation - 78 million strong - expected to live longer than any generation this country has ever seen. Is Medicare ready? Boomers’ health is their most important asset, with financial security a close second. Boomers are facing tough health care decisions, and it’s going to get a lot more complex…quickly. With health care reform, not only will benefits be changing, the “where, when and how” of medical care delivery is also changing. A quick scan of personal health care and financial choices boomers are facing is leaving a big unanswered question – what do I do? It’s a real health care squeeze – concierge medicine, medical tourism, lifestyle & wellness, home health, retail clinics, long term care and pharmaceuticals. It’s a long list and the complexity is endless. For the next Medicare generation, the life-changing weight of many of the decisions that lie ahead mean boomers will need real-time help from real people with real knowledge. A health care squeeze is upon us and it promises to get tighter and tighter.
Excellent points Lindsay. There are new choices of healthcare delivery and new "rules" to healthcare (as if it wasn't already confusing) that require healthcare experts to assist in making some of these decisions. Financial advisors are also having to expand their knowledge of healthcare options and long-term care planning in order to properly advise boomers on how to plan for retirement and not outlive their money.