“Five years from now, it will be all about using different devices and getting to those people at different times,� he said.
A multi-channel strategy is going to be “critical,� AdKnowledge’s Mike Fitzgerald added. Marketers will not only have to stay on top of the hardware, but behavior such as how many people are Facebook-ing from an iPhone.
On the question of the lifetime value of a name on an email list, panelists agreed it’s difficult to pinpoint. But Prospectiv’s Erin Hegarty said the best way to find out is “testing and measurement, and optimization.� Email is “easily measurable� and since it is so affordable, it offers a rich playing field for that.