Email: One customer but lots of journeys
It isn't just one email “journey” but several different types of interactions for customers with one company's email marketing.
Speaking at the MediaPost's Email Insider Summit, Joel Book, principal of marketing insights of ExactTarget, says one-to-one marketing campaigns are more complicated these days when ...» 0 Comments
Regis' Brad McDonald Shares How to Get Stylists to Collect Email Addresses
Regis, the largest hair salon chain in the world, has found that the biggest challenge with email acquisition has been to train hairstylists to collect email addresses. The company has found that educating stylists is the way to get around this issue, said Brad McDonald, VP, Loyalty at Regis, said in a panel at the Email Insider Summit today. Rather than just offering incentives (which can result in bad email addresses), McDonald said that his company has focused on educating stylists on how growing an email list can help their personal business has been effective.» 0 Comments
Dell's Jennifer Statham Talks Customer-Centricity at EIS
Jennifer Statham, Executive Director of Global Marketing Technology & Agency Management, at Dell spoke about the importance of innovation and customer-centitcity to help address the challenge of building business growth and revenue. While she admits that customer-centricy is a basic idea, she said that it is still worth reminding teams about the importance of being customer-centric in order to identify how the company is building pipelines to achieve this goal. The customer is core, after all. "Everybody let's go solve long division together so that we can get the customer what they need across the equation," she said. To help ...» 0 Comments
What's your TV-video commercial cue?
Given growing media distractions, what gets TV-video consumers' initial attention for a piece of marketing content?

TV has its audio prompts; internet platforms needs video cues. Typically, TV viewers get an audio cue — from TV marketers or other content providers -- to get viewers to focus on their primary screens, and perhaps away from their second screens.
But this isn’t as true of an commercial on YouTube, Facebook or on other digital platforms. 
"You have to make ads more visually engaging,” says Joseph Tam, senior partner/ senior digital director of MEC, in speaking at MediaPost’s ...» 0 Comments
Native Advertising: Not a place for excuses

Native advertising? Sometimes junk -- and not a whole lot of scale.

Native advertising can become an excuse for not coming up with compelling content and editorial. For example,  “I don’t need Taco Bell telling me what 14 things to eat after midnight,” says Adam Harrell, president/founder for Nebo Agency, speaking at OMMA Atlanta. “A lot stuff that is put out is junk.”

Of the quality native content, Matthew Palmer, senior vp/general manager of content solutions of DemandMedia, says, “Social media is at the core of what is driving this. It has forced marketers to look at ...» 0 Comments

How UPS Handles Consumers' Real-Time Expectations
UPS is doing its best to keep up with consumers' increasingly high expectations for real-time tracking and delivery times, but the necessary infrastructure can't be implemented overnight. So Rob Russell, director of social, mobile, and digital communications at UPS, told attendees of OMMA Atlanta on Thursday. "No, we don't have markers and GPS on every package," Russell said. Without question, however, "We're using mobile to deliver value." Meanwhile, while taking a conservative approach to technology adoption, UPS is experimenting with 3D printing or what Russell prefers to call "just in time manufacturing" in several U.S. locations. As for drones, Russell ...» 0 Comments
UPS's "Humble" Approach To Marketing
In a world of forceful, in-your-face brands, UPS is the exception, according to Rob Russell, the shipping company's director of social, mobile, and digital communications. "We're a very humble company in many ways," Russell told attendees of OMMA Atlanta on Thursday. Perhaps too humble, however, Russell admitted that UPS could perhaps engage with consumers at a slightly higher decibel level. To that end, the company is experimenting with loyalty programs, and other services. Still, as far as engagement goes, Russell said UPS drivers do as good a job as any consumer outreach program. "They literally save lives," he said, recalling ...» 0 Comments
UPS Focusing On 'Shifted' Consumers

Mobile is changing the very shape of our brains as we constantly check our cell phones for new message and come to expect a steady stream of incoming information. That’s at least according to Rob Russell, Director, Social, Mobile, & Digital Communications, UPS, citing neuroplasticity research in a keynote at the OMMA Atlanta conference Thursday.

The effect of our increasingly mobile-molded minds means ever heavier demands on the shipping giant for efficient, on-time delivery and services. Russell described 22% of consumers as having made this mobile shift, with its customers having double that proportion of “shifted” consumers. That’s especially because ...» 0 Comments

Political Advertisers Dump On Digital
Forget digital. The "people making the decisions" about where political ad dollars are spent don't even trust cable TV to target voters. That's according to Michael Beach, cofounder of Targeted Victory -- the digital ad firm blamed for Mitt Romney losing the presidential election in 2012. In some cases, digital should play absolutely no part in campaign advertising, Beach told attendees of MediaPost's Marketing Politics conference on Tuesday. In many cases, party leaders don't think new media channels are worth their time. "They're not at all sophisticated," Matthew Gagnon, Director of Digital Strategy at the Republican Governor's Association, said of ...» 0 Comments
TV Is Still King In Campaigns, But Not Always Decisive

Kenneth Goldstein, prof. of political science, University of San Francisco, says spending on old media is alive and well in politics. Speaking at the Marketing: politics conference Tuesday noted that 3 or 4 dollars spent on a campaign is spent on advertising and over half that amount is spent on local spot TV.

During the 2012 presidential race, a total of 1.3 billion was spent on TV advertising. Why does TV still dominate spending despite lower cost digital options? One, because “it’s catnip for journalists” according to Goldstein, arguing the news media doesn’t really care about campaign advertising unless it’s ...» 0 Comments

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