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Apple Works On iPhone Snafu 24/7

Seeking a solution to the antenna flaw that is dropping calls for some iPhone 4 users, CEO Steve Jobs said yesterday that employees started a round-the-clock effort to improve the reception amid complaints since the device's debut on June 24. Jobs offered customers free rubber cases that prevent the dropped calls by covering the external antenna on the left-hand corner of the iPhone. That will stop users from gripping it in a way that interferes with reception. He is giving full refunds to buyers who are still dissatisfied.

While just 0.55 percent of users complained, Jobs said the reception glitch is industrywide and Apple wants to be the first to find a solution. Apple, the world's biggest technology company by market value, will offer free cases until Sept. 30 and then decide whether it has a better solution for the iPhone 4. The iPhone accounts for about 40% of revenue and is a bigger moneymaker than the Macintosh or iPod. The company has sold more than 3 million of the devices.

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