Social/Email Integration Still A Challenge At Large Companies
Listening to a panel at the MediaPost Email Insider Summit, it appears there is a long way to go for large silo-filled companies to integrate email and social media operations.
Michele Doyle, director of business development at Shoutlet, said when she speaks with social media teams, “email never comes up.” A lot of social media staffers come from writing or PR backgrounds, she said, so aren't versed in email makreting. "They don’t even think about other marketing channels at all, especially email,” she said.
Damian Borichevsky, a PulsePoint executive, said large companies may be lagging in coordination, but smaller ones move quicker in some cases. “The smaller the client, the more likely there is that shared role,” he said.
That helps at those companies in integrating Twitter with email.