Agency of the Year: Bronze, Search -- Covario
San Diego-based Covario’s commitment to clients results in increases in traffic, conversion rates and sales. But what really sets it apart? Eclectic thinking
The elevator doors open to a white and orange Covario sign painted on the wall. It ties into the company's latest branding campaign sporting an image on its Web site home page of a white-haired
Einstein with an orange streak, symbolizing intelligence with a twist.
A few steps into the reception area and the space takes on a high-tech, real-time agency feel: The open ceiling reveals the building’s plumbing, which Covario founder and CEO Russ Mann says represents the inner workings of the Internet. A short walk down the hallway and into his office reveals a standup desk and small round conference table with a few chairs. The Harvard Business School graduate is quick to weave similes and alternate meaning from words.
The name Covario comes from the “covariance” theory, a measure of how random variables change and relate to others. It reflects the company’s focus on paid and organic search, from desktop to mobile.
Mann once described the word — Covario — as the variability of two independent data streams. “It’s sort of like calculus, changing over time,” he says. “If you really want to geek out remember the Heisenberg Uncertainly Principal, which suggests light is both a partical and a wave, but you don’t know which until you look.”
Talk with Mann about the name change and he likens it to the Heisenberg principal, suggesting marketers can assess and understand the worth of a campaign, how it co-varies, but not both simultaneously. By 2008, that ideology had attracted $21.5 million in investments from Dubilier & Company, FT Capital, Voyager Capital and others.
The Proof’s In The Pudding
Covario, an independent standalone agency headquartered in San Diego, Calif., continues to evolve into a truly global search firm. About 79 percent of its customers have campaigns running worldwide. When asked about his role in driving up sales for clients, Mann points to employees and refers to it as a team effort.
Mann leads about 200 employees and another 40 partners in China and around the world. Overall, company experts and technology support more than 70 Fortune 500 and Internet 1000 advertisers, representing about 1,000 brands and Web sites, including ibm, Intel, Nikon, Sony Pictures, T-Mobile, Cabela’s, and Guthy-Renker from offices in Chicago, London, Beijing, Tokyo, Singapore, Toronto, and Sao Paulo.
The company generates about $100 million in gross billings, Mann says. Revenue grew 25 percent in 2012, while the advertising industry slowed to 6 percent; and search, 17 percent. The firm not only helps itself, but also clients. Guthy-Renker experienced a 259 percent rise in paid search conversions, and Samsung drew 4.4 million new Web site visitors.
Covario and Guthy-Renker worked closely to restructure and cut costs for the Proactiv paid search program. The campaign drove up Web site visits, adding incremental results beyond what television did. The non-brand campaigns yielded a 15 percent year-over-year increase in traffic, 213 percent increase in conversion rate and 42 percent drop in cost-per-order.
For Samsung, Covario created 4.4 million organic visitors since the campaign launch. Additionally, Samsung and Covario were able to increase total traffic by 43 percent and organic traffic by 227 percent during the holiday season. The company wanted to increase visibility in Google search results for brand and non-branded terms, and improve the experience for site visitors.
Among other strategies, Covario recommended adding 23 branded new sub-category pages that were included in the navigational structure of the site. The company created an evergreen Black Friday page to capture more generic holiday-specific traffic.
The Black Friday page drove more than 400,000 Facebook shares during the 2011 holiday season. The new sub-category pages drove 4.4 million visitors. Site visitors during the 2011 holiday season rose 227 percent, year-over-year.
Samsung isn’t the only company seeing better results. In October 2011, SolarCity had trouble ranking well for non-branded terms, though they had adequate rankings for branded terms. The goal to drive additional Web site traffic, generate higher qualified leads, and become the proximate name on page one rankings for terms like “solar panels” led the company to work with Covario.
Covario drove a 120 percent increase in non-branded organic traffic month-over-month for SolarCity, up 275 percent in non-branded organic traffic year-over-year, 200 percent increase in top-10 rankings, and managed to achieve and maintain position No. 4 for “solar panel” in Google search engine rankings for the past three months, contributing to a more than 8,000 percent increase in traffic.
Proving results for its clients, Covario took the San Diego’s 2010 Ernst & Young Entrepreneur of the Year in the Emerging Business category. The company has also won numerous MediaPost OMMA awards, along with nods from Forrester and many industry publications.
This year, it launched a Creative Services team specializing in the design and multivariate testing of paid and seo campaign landing pages and micro-sites, which has experienced over 500 percent revenue growth.
The team develops intelligent page designs and modular page layouts with testing, optimization and content targeting in mind.
Personas are developed and mapped to specific attribution paths. Along with a/b and multivariate testing (MVT), Covario analysts align campaign ad copy with landing page content to optimize performance and conversions. Campaign conversation rate performance improvements range from 12 percent to more than 60 percent.
Diversity & success
The company’s philosophy continues to attract an eclectic and diverse group of executives. Most recently Claire Long, Covario CFO and COO, from the San Diego Union Tribune, where she was responsible for the publisher’s finance, accounting and treasury.
Diversity also led former iCrossing search experts Jeff Johnson, nascar aficionado and former amateur bull rider, and Mike Gullaksen to join Covario in 2009, becoming co-managing directors and senior VPs. Recently named among the Direct Marketing News “40 Under 40” group of the nation’s top young marketers, Gullaksen muscles up at the gym, keeps a flop-eared bunny at home, and serves on the Board of sempo.
The two started the agency group in Phoenix about four years ago and attracted folks like Chicago-based Matt Kropp, VP of domestic client strategies and solutions, an amateur comedian who trained with Second City TV.
Former Mediacom exec LuRae Lumpkin, vp of global paid media services and certified life coach, and Jeff MacGurn, VP of earned media, also recently joined the agency group.
Under Mann’s direction, Covario continues to attain awards and patents. The U.S. Patent and Trademark Office awarded Covario an seo patent for its algorithmic weighting system in December 2011. The Covario SEO Audit Score system analyzes the properties of a Web site to optimize search engine result listings on one or more engines.
Early in 2012, Covario spun out Rio SEO, a business unit focused on technology platforms. The name comes from “rio” in Covario or the “river of content” that supports “SEO” services through automation. Along with the name came an emerging vocabulary SEO Lo Mo So, or search engine optimization for local mobile social campaigns.
Rio seo focuses on seo, social and content marketing automation tools. About 40 percent of the retail traffic from the clients comes from mobile.
Covario acquired Madison, Wis.–based Netconcepts, founded by Stephan Spencer and Nigel Varcoe, in January 2010 to strengthen its seo offerings, followed by San Diego-based Top Local Search (TIS) in June 2012. The company hired three of five TLS employees, including founder and CEO Bill Connard.
Chris Reid joined as senior vice president and the first operating head of the Rio seo software tools business. Around the same time, Forrester Research named Rio seo “The Only Leader” in its Forrester Wave: seo Platforms, Q4 2012.