Effective Knowledge Management Requires Replacing E-mail with Social Media

Don Tapscott, author, strategist and University of Toronto professor, believes that companies must move past email for knowledge management and into a collaborative suite of social product, because email containerizes knowledge instead of opening it to collaboration. "E-mail is sort of like what Mark Twain said about the weather," Tapscott remarked. "Everybody’s talking about it, and nobody’s doing anything about it. We have to get rid of e-mail."

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