Best Buy Replaces Email With Chat

Best Buy in December removed the contact-customer-service-by-email option on The company said it had taken down the e-mail address in favor of live chat. The retailer explained that communicating back and forth via e-mail did not “offer the same level of in-the-moment assistance.” Six weeks later, email is back. 

Read the whole story at Consumerist »
Tags: email, retail
Recommend (3) Print RSS
All content published by MediaPost is determined by our editors 100% in the interest of our readers ... independent of advertising, sponsorships or other considerations.