An employee of a Five Guys accidentally copied a customer on an email to a co-worker criticizing the customer. The issue arose when the customer wrote to the franchise
complaining about an online order mistake. After his second complaint, the manager forwarded the email to his colleague and mistakenly cced the customer on the email. "'I’m speechless over
this douche," read the email. "All of this over missing fries. F*** him and his tool office mates."