Commentary

Reaching The Mature Audience

I have always loved the concept of AARP’s “Movies for Grown-ups.” Mature adults are different. Developmentally, as we age, we connect more with great stories and complex, layered characters; in many ways, we process our own lives through the stories of others. Praise for the movie “The Intern” with Robert De Niro and Anne Hathaway resonates with older adults navigating the intergenerational workplace. 

In research I have done, grandparents said repeatedly that they don’t see themselves or their lifestyles in advertising, on television or in movies. The older adults or grandparents they do see are elderly stereotypes, and often the butt of jokes. The study shows that more than 80% of grandparents have abandoned television networks, magazines and retailers who appear to have abandoned them. 

There have been exceptions. “Parenthood” and “Blue Bloods” — both dramas — were given high marks by grandparents as “worth watching.” New programming like the quirky “Grace & Frankie,” “Life in Pieces” and “Grandfathered” offer hope for “grown-ups” looking to see themselves on the small screen. 

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In the same study, grandparents praised “As Good As It Gets” and “Black and White” for depicting dating and finding love later in life, losing a spouse, relationships with adult children, raising a grandchild, the plight of grandparents whose children don’t marry, and sex. 

There are more than 100 million older adults in our economy. In the next five years more than 80 million will become grandparents. They spend over $400 billion on goods and services, outspending younger consumers two to one online. And they account for more than 25% of mobile transactions. Yet, less than 20% of grandparents can recall seeing people like themselves in marketing messages.

Fifty-two percent of older adults have helped their adult children financially since the recession. This spending is on daily expenses of life, not “extras” as one might expect. Spending on grandchildren far exceeds that. Grandparents are not just spending on infants as first-time grandparents, or expensive extras for teens. They are purchasing clothing, technology, paying tuition, funding extracurricular activities, and paying for cars and insurance. In many instances, a grandchild may want to be the end user of a product; the parent is an influencer; but the grandparent is the purchaser. 

Choosing to focus marketing dollars on a particular demographic misses the subtlety of what is really happening in the lives of American families. Popular culture, in terms of television and the movies, is beginning to catch up with these themes and depict older adults and their relationships more accurately. Baby Boomers and their Millennial offspring are showing that it takes a village to raise — and pay for — a child.

2 comments about "Reaching The Mature Audience".
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  1. James Smith from J. R. Smith Group, October 19, 2015 at 6:28 p.m.

    Lori:  You've made some excellent points.  Our work has revealed some interesting insights...that might be capsuled as "the villiage has forgotten their Boomers."  In terms of live entertainment, social functions, targeted recreational opportunities, and the like, small to medium markets offer little for Boomer populations.  There are lively "senior scenes" but not much out there for the socially engaged Boomer aside from church functions and melding with other, usually younger skewing, interest/activity groups such as hiking clubs.  The "Meet-Up" organizations do fill a void in some markets but try to find ballroom dancing events or even an "oldies" formated radio station. Is it any wonder that many retiring Boomers head for 55+ communities?  Cross-rough the under-servicing of this group with their commanding buying power and one should conclude that there are significant missed marketing opportunities.  The frightening thought, to compliment your work, is that a large percentage of Boomers are not just ignored in the media, their ignored in their own communities.

  2. Lori Bitter from The Business of Aging replied, October 26, 2015 at 2 a.m.

    James, I couldn't agree more. There is a widening gap as communities focus on attracting young families, and support aging populations. This may be a new definition of "sandwich" generation for the baby boomers. I do think it is interesting that all of the bands from boomers formative years are on tour again. I joke that the tours should be sponsored by the pharmaceutical industry. It's very interesting to observe.

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