• by Tobi Elkin  @tobielkin, April 6, 2016

Programmatic marketplace provider OpenX on Wednesday launched OpenX Community, an online knowledge hub that offers publishers 24/7 access to articles and discussion forums.

The OpenX Community offers publishers worldwide unrestricted access to the majority of content on the site and information generated by community forums which include education on best practices. Through the new resource, OpenX publisher partners can also interact directly with peers, OpenX account management, with product and technical support and use case management tools to access account-specific technical support or manage billing and payment questions.

“As publishers use the OpenX Community to learn and collaborate, their interaction with the channel and each other will drive faster dissemination of knowledge and adoption of best practices,” said Tish Whitcraft, chief customer officer, OpenX, via email. “While our strategic account teams share their expertise in yield, data insights, optimization and support engineering with publishers on an ongoing basis, OpenX Community is an opportunity for us to provide even greater access to expert support, 24/7 from any device,” Whitcraft said.

“What I appreciate the most is the Ideas section, which allows users to directly submit ideas to improve the platform, functionality or anything else that might come to mind. It shows that OpenX cares about producing a better product and is ready to accept all ideas from its users,” stated Ryan Sheirich, Ad Ops traffic coordinator, Yellow Pages.