"Lots of people have done TV voting," says Jack Philbin, Vibes' president and co-founder. "What this does is open things up a bit and allow for some creativity."
TextTV boasts built-in filtering technology, eliminating the need for a staffer to monitor the message queue. Philbin says there's a natural advertiser tie-in, as well: The logo of Dunkin' Donuts, which had signed on with the CBS affiliate as a sponsor of the race, was displayed between ticker messages.
"It's user-created stickiness," Philbin notes. "You capitalize on peoples' obsessions with themselves. If they send a message, they're going to sit there and wait and watch." At peak times during the marathon, CBS 2 received three messages per second, all trackable. Philbin acknowledges resistance from old-school broadcast types, but notes, "We've seen, what, 59 iterations of interactive TV? Every one of them has failed." He adds, "In those cases, they were requiring a capital expenditure for the set-top box. The beauty of this model is that consumers already own the phone, which is the only tool they need to participate."