• Searchnewz, Monday, November 12, 2007 2:15 PM

According to data from a new CMS Watch report, while Software as a Service (SaaS) vendors are thriving in the delivery of services like email, they're failing at providing efficient, high-quality search for enterprise-level companies.

For CMS Watch's 2008 "Enterprise Search Report," the independent research firm evaluated nearly 20 enterprise search offerings and identified industry-wide trends as well as three main reasons for why the SaaS model isn't working for search.

One of the reasons is that Google's (and other vendors') push into offering enterprises a "one-size-fits-all" package of hosted services has likely dampened enthusiasm of possible competitors. The enterprise search market has also been narrowed through the acquisitions of major players like Atomz and the relative obscurity of smaller firms like Pico and Blossom.

But according to the report's lead author Adriaan Bloem, these factors don't mean that enterprise-level companies should rule out using a smaller firm for hosted search, they should just be aware of the possible changes to the market and "make sure [to] understand the provider's future plans and focus."

Read the whole story at Searchnewz »