Best Buy cut its TV spending by about 40% last year, and CMO Barry Judge spent it on increasing staff in the company's stores and
upgrades to the company's Web site. He says TV advertising is important, but can be undermined by a bad consumer experience.
Despite evidence that marketers are exploring other options,
Brad Adgate, senior vice president of research for Horizon Media, says it won't have an impact on upfront spending. He speculates the down economy might have the opposite effect of prompting
marketers to cautiously dial back on marketing experiments.
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