Tuesday, February 16, 2010
  • Nordstrom, Target Lead In Customer Satisfaction

    In the derby to please shoppers, stores like Nordstrom and Target continue to trounce their competition. But overall, online retailers continue to gain, according to the latest American Customer Satisfaction Index, indicating that many consumers find shopping online much more pleasing than hoofing it through an actual store. ...Read the whole story

  • Firm: People Use Mobile Web Nearly 3 Hours/Day

    PR firm Ruder Finn finds that when shopping, men are more likely than women to compare prices, but women are more likely to purchase. Also, women use the mobile Web to express themselves, while men conduct business. ...Read the whole story

  • Credit Card Offers Making Comeback, Study Finds

    The Credit Card Accountability, Responsibility, and Disclosure (CARD) Act, as well as the continued effects of the credit crisis and the slow-to-recover economy is causing major anxiety to both consumers and businesses, says Anuj Shahani, director of competitive tracking services for Synovate's Financial Services Group. ...Read the whole story

  • Report: (Even) Pet Supplies Slowed In 2009

    The relative slowing within the pet supplies sector comes down to trends that likewise impacted so many marketers of products for humans: Reduced consumer spending in non-essential categories, coupled with trading down to lower-priced offerings and value-oriented retail channels, according to the PF report. ...Read the whole story