Tag results for "customer experience" for February 2016
- Charities Warned About Hounding, Junk Mail And Cold-CallingThe chairman of the Charity Commission is to warn charities that th ...
- Companies Fail To Respond To Customer EmailsThere is a wide discrepancy between customer service expectation and delivery, accordi ...
- IBM Identifies Gap In Creating Innovative Customer ExperiencesThree market segments -- mobile at 64%, Internet of Things at 6 ...
- Verizon Revamps Controversial Custom TV Verizon has reconfigured its controversial Custom TV package -- which lets consume ...
- Handling Complaints Well Engenders Brand LoyaltyThree-quarters (75%) of Brits will be encouraged to make a repeat purcha ...
- Fans Are The Brand - Ignore This At Your PerilSoccer clubs need to realise their product and their brand is t ...
- Ready For The Mobile Tipping Point?In 2016, a larger percentage of email opens will take place ...
- Customer Experience Moves Up The B2B AgendaCustomer experience is taking a more central role at B2B brands ...
- Facebook Atlas Group Head Says Ad Blocking Down To Poor ExperiencesAd blocking is set to cost advertisers $41bn in paid-for ads th ...
- IBM May Not Be Ad Tech's "Sleeping Giant" For Much LongerAdweek reports that for the last several years, "IBM has been quiet ...
- BT Denies Major Outage Was Caused By A CyberattackBT has suffered a massive network outage leaving millions of users witho ...
- BT Is The National Disgrace All Marketers Can Learn FromIf you're not lucky enough to be a monopoly in large par ...
- Silo Smashing Is How Brands Will Live Or Die DigitallyA good customer experience is not a nice addition -- it's actual ...
