- Amazon Sets Standard; J.C. Penney, Apple, Dell Drop
Marketing Daily, Tanya Gazdik - Thursday, December 27, 2012
Customers want more merchandise appeal and variety from most retailers, according ...
- Tablets Rank Highest In Customer Experience For Searching
Online Media Daily, Laurie Sullivan - Sunday, December 16, 2012
Consumers prefer tablets for searching and browsing, but not buying. Frustration ...
- J.D. Power: LLBean.com Tops Online Retailers
Around the Net In Brand Marketing, Karl Greenberg - Tuesday, November 27, 2012
LLBean.com ranks highest among online apparel retailers with a score of 8 ...
- Imported Beer Rebounds In Customer Satisfaction
Marketing Daily, Tanya Gazdik - Thursday, November 15, 2012
After sinking to its lowest U.S. consumer satisfaction levels in two yea ...
- Will Customer Service Disappear With The Elimination Of The 'Middle'?
Performance Marketing Insider, Gord Hotchkiss - Thursday, October 18, 2012
In response to my original column on disintermediation, Joel Snyder worried abo ...
- Retailers: Social Media To Carry More Weight
Around the Net In OMD Europe, Nina Lentini - Monday, August 6, 2012
Responding to social media comments will carry the same weight in 20 ...
- Hotel Guest Satisfaction Continues To Dive
Marketing Daily, Tanya Gazdik - Wednesday, July 25, 2012
With the improving economy come increased travel and hotel stays, but custom ...
- JetBlue Intros TrueBlue Mosaic
Marketing Daily, Tanya Gazdik - Monday, July 23, 2012
An enhancement to the existing customer loyalty program, it will be availab ...
- Meredith's MXM Taps Macleod As SVP/GM
Online Media Daily, Gavin O'Malley - Monday, July 16, 2012
Firming up its social strategy, Meredith Xcelerated Marketing has officially named Ja ...
- Facebook Customer Satisfaction Sinks (Again)
The Social Graf, Erik Sass - Tuesday, July 17, 2012
For all its huge popularity, Facebook doesn't seem to be particularly well-lik ...
- Chevrolet: If You Don't Like It, Bring It Back!
Raw, Karl Greenberg - Tuesday, July 10, 2012
Chevrolet is hoping to give fence sitters a nudge into dealerships wi ...
- BBVA Compass Assists Wildfire Victims
Marketing Daily, Tanya Gazdik - Tuesday, July 3, 2012
BBVA Compass is donating money and launching programs to help victims ...
- American Airlines, Qantas, Partner
Marketing Daily, Tanya Gazdik - Tuesday, July 3, 2012
American Airlines AAdvantage members can now book award travel via AA.com ...
- JetBlue, Emirates Partner For Frequent Flyer Promo
Marketing Daily, Tanya Gazdik - Sunday, July 1, 2012
Starting July 1, members of JetBlue's customer loyalty program TrueBlue will ...
- Prepaid Card Industry On The Rise
Marketing Daily, Tanya Gazdik - Thursday, June 28, 2012
Prepaid credit card payment volume will rise 22.4% in 2012 to $247 ...
- Shoppers Talk, But Doubt Stores Listen
Marketing Daily, Sarah Mahoney - Thursday, June 14, 2012
A new survey shows that while 85% of shoppers say they provi ...
- JetBlue, Alaska Airlines Top Airlines
Marketing Daily, Tanya Gazdik - Wednesday, June 13, 2012
JetBlue Airways and Alaska Airlines lead their respective segments in customer satisfacti ...
- WhaleShark Expands Coupon Empire to France
Around the Net In OMD Europe, Tanya Gazdik - Wednesday, May 16, 2012
Online coupon giant WhaleShark Media, which operates the RetailMeNot coupon site ...
- Gamification - It's Serious Fun
Online Media Daily, Ian Truscott - Friday, May 11, 2012
"Gamification" is a hot, hip term right now. For B2B marketers ...
- Measure For Success
Research Brief, Jack Loechner - Monday, April 23, 2012
According to new Whitepaper by the e-tailing group and Baynote, among survey ...
- Forrester: No Resting On Customer Satisfaction Laurels
Marketing Daily, Sarah Mahoney - Friday, March 30, 2012
"People get used to a level of service very quickly, so you' ...
- SiriusXM CEO Explains Rate Hike
Marketing Daily, Tanya Gazdik - Wednesday, March 21, 2012
SiriusXM CEO Mel Karmazin wrote an email that was sent out ...
- 50 Brands Named 'Customer Service Champions'
Marketing Daily, Tanya Gazdik - Thursday, March 15, 2012
In the faltering economy, the importance of customer service has reached n ...
- Cablers Cite ESPN, Disney As Key To Selling Services
MediaDailyNews, David Goetzl - Wednesday, February 22, 2012
As much as cable operators complain about ESPN's increasing carriage fees, th ...
- Many Marketers Need An Image, Reputation Makeover
MediaDailyNews, Steve McClellan - Tuesday, February 7, 2012
At a time when consumers are demanding more transparency from companies ...
- Poll Reveals Most Consumers Like Their Bank
Marketing Daily, Tanya Gazdik - Thursday, January 26, 2012
Contrary to the widely held belief that banks have hit an all-ti ...
- Extended Hours Driving QSRs' Growth
Marketing Daily, Karlene Lukovitz - Wednesday, January 25, 2012
Extended hours--including 24-hour operation -- are on the rise among QSRs, a ...