Tag results for "customer service" for 2011
- Ad Targeting, Promotions Up Online SalesThere is a quantifiable relationship between a positive customer experience and increas ...
- iPhone 4S Users Rate Siri Top FeatureIt's official: Siri is a star. A new survey by ChangeWave resear ...
- From Amazon to Zappos, 10 Customer Service Finalists The new National Retail Federation Foundation/American Express Customers' Choice survey is ou ...
- Q&A: Audi's Jeri Ward Focuses On CustomersIn the new job, Jeri Ward, who had been general manager ...
- Disney Magic Or Common Sense - A Consumer-First PhilosophyHospitals are on the farthest end of the spectrum from the "happie ...
- The Thankful Traveler Of all our holidays in the U.S., I'd have to say th ...
- VOC Going To WasteA new study by MarketTools, Inc., shows that, although 34% of t ...
- How The 'Disney Way' Should Guide Your Landing PagesOn Saturday, Disney World and I both turned 40. So for t ...
- Copses Fills Post At GM: VP Customer ExperienceGeneral Motors has appointed Paul Copses as the first U.S. VP ...
- FedEx: Brooklyn To Manhattan -- By Air! Normally, I have no complaints about FedEx. They do a pretty go ...
- Customer Experience Management: Extinction Bound?Customer experience management (CEM) is in danger of being "misunderstood into extinction ...
- ... Speaking Of Customer Service Telcomms probably line their service-department walls with inspirational posters that say thin ...
- American Airlines Disputes Customer Service Report American Airlines issued a statement disagreeing with a StellaService survey that p ...
- VW Beefs Up Customer Service Across EnterpriseVolkswagen of America has made senior management changes all to improve custom ...
- Charter Refreshes Brand, Targets Lower-Income CustomersAs cable operators Comcast and Cablevision dramatically re-branded their services, the he ...
- Study: Re/Max Ranks Highest In Customer Satisfaction Re/Max's high ranking is based primarily on strong performance in the "agen ...
- Infiniti Offers Owners A Personal Assistant The program, within the Infiniti's Total Ownership Experience, is meant as ( ...
- Mobile Churn: Everything's Amazing; No One's Happy It's not as though executives within the carriers don't know there's ...
- Don't Get Lazy With Affluents Customer lifecycle media is the antidote to complacency. And complacency will sure ...
- Apple: Sometimes Rotten At The CoreIn a WSJ story headlined "Secrets From Apple's Genius Bar," I expect ...
- Good Customer Service Drives Future BusinessThe quality of customer interactions with service personnel will influence a customer ...
- Study: Good Customer Service Earns RewardsBut despite the greater value Americans are placing on customer service, ma ...
- Big Brands Tested On Twitter EffectivenessTo determine how Fortune 50 companies are using Twitter to interact wi ...
- Shop 'Til You Drop And Last A Little Longer Forty-eight percent of Macy's customer complaints are a result of interactions wi ...
- Study: Spend Ad Money On Better Buyer Experience One in five U.S. consumers says a bad customer experience leads him/h ...
- Cincinnati Reds Hope To Hit Customer Service Home Run Two former Delta Airlines customer service strategists are helping the ball cl ...
- 'Twas A Bad Week To Be A ConsumerThis is supposed to be the golden age of the consumer, isn ...
- Social Media To Grow As Customer Service ToolIn the next two years, 30% of large companies will extend the ...
- Brands Recognized For Customer Service Excellence The "2011 Customer Service Champions," J.D. Power & Associates annual ranking ...
- Service To Write Home About Customer service has become such a lost art that we are thankf ...
