- Study: Spend Ad Money On Better Buyer Experience
Marketing Daily, Tanya Gazdik - Thursday, March 24, 2011
One in five U.S. consumers says a bad customer experience leads him/h ...
- Cincinnati Reds Hope To Hit Customer Service Home Run
Around the Net In Brand Marketing, Nina Lentini - Thursday, March 24, 2011
Two former Delta Airlines customer service strategists are helping the ball cl ...
- 'Twas A Bad Week To Be A Consumer
Marketing Daily - Top of the News, Thom Forbes - Wednesday, March 23, 2011
This is supposed to be the golden age of the consumer, isn ...
- Social Media To Grow As Customer Service Tool
Online Media Daily, Mark Walsh - Friday, March 4, 2011
In the next two years, 30% of large companies will extend the ...