WhitePages Expanding Services, Features

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WhitePages.com will soon allow people to edit information in their listings in the online directory to help attract more registered users. The initiative is among a series of steps the company is taking to refresh its online presence and expand its services beyond basic listings.

WhitePages.com relaunched in June with a cleaner, simplified home page, upgraded features like address and area code mapping and the ability to send text messages and email to other registered users. For advertisers, the site's less cluttered look means fewer, larger ad units intended to better showcase campaigns.

That includes offering non-IAB standard options such as "pushdown" units, which expand from the top of the page to cover nearly the entire screen before rolling back up, and "peelback" ads that invite interaction by only revealing a glimpse of the ad in a corner of the Web page.

"Advertisers now have room to breathe on the Web site," said WhitePages founder and CEO Alex Algard in discussing changes to the site, which boasts a database of 200 million Americans. He added that the makeover has already yielded results in the form of 6% higher revenue in July than the prior month. Last year, the privately held company reported revenue of $66 million.

McDonald's, Ford, Goodyear, Wal-Mart and Continental Airlines are among the blue-chip advertisers on site. Despite the improvements, traffic to WhitePages in July was down almost 20% from a year ago at 15.4 million unique visitors. The company says the comScore figures show an opposite trend from their internal data that indicates traffic rising this year past 20 million monthly visitors.

Building up registered users on WhitePages is also a key company goal. The site has 1 million members to date, and Algard expects to more than double that total by year's end. Members have the option of listing their cell phone numbers and email addresses as well as the ability to view the expanded listings of other registered users. Starting next month, they will also be able to fully edit entries, removing items like their age range or phone number if they choose.

Looking ahead, the company also plans to give users the option to add their photos and contact information via social networks such as Facebook and LinkedIn. But Algard assures that the company has no interest in competing with social networks by letting people create similar content-loaded profiles. "We want to be broad but shallow," he said.

In the meantime, WhitePages on Wednesday will soft-launch a service that lets people look up the popularity of names and name searches in the U.S. WhitePages Names will kick off by highlighting the most popular and most searched names in 25 of America's best small towns according to CNNMoney.

"This is one of many ways that you'll see us getting creative with using our contact database of over 90% of U.S. adults to drive new features that meet the interest of consumers as well as advertisers," said Algard.

Eliminating any remaining competition from print White Pages phone books is also part of the company's growth plan. It recently launched a site called banthephonebook.org that asks people to support an online petition to make traditional phone books available on an opt-in basis only.

The site frames the effort in environmental terms, telling visitors that more than 5 million trees are cut down each year to create White Pages phone books, which cost taxpayers $17 million each year to have recycled. So far, 4,900 people have signed on to the petition.

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0 comments on "WhitePages Expanding Services, Features".

1. John Grono from GAP Research
   

   commented on: August 25, 2009 at 8:27 a.m.

   Just a few thoughts and comments on some of the seemingly conflicting data.

   The article refers to "traffic to WhitePages in July was down almost 20% from a year ago at 15.4 million unique visitors". That is NOT traffic. That is the users. These users may have accessed the site just once in a month or hundreds of times in a month - that is wha determines traffic.

   It then quotes "The company says the comScore figures show an opposite trend from their internal data that indicates traffic rising this year past 20 million monthly visitors." Internal data has zero knowledge of cookie deletion - so how does it know that it 20m monthly visitors? More correctly, it is 20m monthly 'visitations'. This could be achieved by have the number of visitors visiting twice as often.

   Now drawing a long bow, and without seeing any of the detailed data, it is quite plausible that with all the "pushdowns" and "peelbacks" that visitations is increased (well page views should be at least), but that users don't actually like them, so the number of visitors is down, as users vote with their mice. I'd be looking at abandonment rates!

   Finally, one of the least useful pieces of data is 'registered users'. I shudder to think of the number of sites that required me to register, and having done so I found them totally underwhelming, never to return again. The only valid number here is 'active users'.

   Cheers,

   John Grono
   GAP Research
   Sydney Australia

2. Darren Dalasta from WhitePages.com
   

   commented on: August 25, 2009 at 7:25 p.m.

   Hi John,
   You're referencing all the same metrics we look at internally. I agree that we need to calibrate when we discuss traffic since it can be misinterpreted easily.

   While we don't have internal panel data like Comscore, we do have unique visitors (cookie deletion is a factor, but at least we can compare year-over-year for trends), visits, and page views. All our "traffic" numbers are up - 2009 has been a great year so far in that regard.

   Hope this helps clarify what was being discussed in the article.

   Darren

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