The Mobile Super Bowl We Missed

by , Feb 9, 2010, 2:52 PM
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While most Americans sat on Super Bowl Sunday surrounded by pizza, beer, soda, chips, dip, etc, I took my usual position at a makeshift console of three cell phones and a laptop open to various Twitter feeds.

 

For several years now, a number of mobilistas like me have been waiting for that breakthrough Super Sunday when somehow the biggest ad event of the year acknowledges, validates or accelerates in some way the advance of mobile marketing. The Super Bowl is after all the ultimate ad-spend orgy, so we all expect at some point to see mobile marketing efforts become as integrated with the much-watched ad spots as Web URLs.

And every year we seem to be disappointed. Where are the short code shout-outs? After a year of iPhone app hype, didn't anyone want to push their branded app in an ad? Don't brands want to ride the game fever with some SMS polling and voting? During one of the most watched TV events of the year, in one of the last places where "mass media" means something anymore, don't some marketers want to take down a few names and numbers?

As Jeff Hasen of HipCricket said in a message he circulated after Twittering the game, "where were the mobile offers? Denny's will give away free breakfasts Tuesday - they could've had consumers text in for the same offer, then they would've had the opportunity to remarket to them following an opt-in."

I won't go over the same ground done ably and comprehensively by mobile consultant Kim Dishinski. Kim has made a tradition of posting a video blog reviewing the mobile presence in the Super Bowl.

Like some of us who were Twittering the issue, Kim agrees that the Cars.com ad was the most effective integration of mobile during the game. The spot essentially demoed the way the brands can be used on the car lot.

FloTV had an ad that I thought was very effective in offering a montage of recent historical events to show what you won't miss if you have mobile TV service. There was some Twitter blowback over the inclusion of 9/11 images, which many considered in bad taste.

Of course looking for mobile marketing presence in Super Bowl ads does come with caveats. We have seen ads in the past try to prompt people to text in, but getting enough screen time to make the number and keyword stick with viewers is a challenge. CBS and the NFL were able to get their SMS prompts for MVP voting and Haiti relief fund donations on for a short while, but this is a tough thing to do in an ad. Some ads did signal to the user that they could browse to the URL on both their Web browser and their mobile browser, which I think is a good effort.

The "Free Jeans" Dockers ad, for instance, seemed to crash the Web servers for a while, but once the URL was accepting traffic again, it redirected me to the mobile site, which was fairly well done.

In fact, the mobile marketing that was missed on TV was actually happening on the mobile Web. While it was disappointing that the NFL and CBS did not push people to their respective mobile sites enough, both brands had some worthy content and excellent ad exposure there. NFL.com hosted wonderful blogs that could serve as real-time second-screen commentary that could run in parallel to the first screen. CBS crafted a superb play-by-play visual breakdown that the user could follow in tandem with the coverage. Maybe I missed it, but I don't recall TV viewers being told they could get such levels of detail and parallel coverage if they just cracked open their phones. Now that was a missed opportunity for both CBS and NFL, which had the screen time and space to do just that.

Also interesting was how major mobile sports sites leveraged the Super Bowl with advertisers. For all the talk I heard about Google's on-air ad, no one mentioned that the brand also seemed to own the NFL mobile site during the game with a much better campaign. The banner atop NFL.com's mobile site pushed me to a dedicated mobile YouTube page with several videos of Google "search stories." The blog pages in the NFL mobile site also reiterated the PapaJohn's Super Bowl ads with a text ad for the same $10 pizza deal.

At CBS Sports's mobile site, Wheat Thins owned the day with a very good expandable ad unit that clicked through to one of the more visually clever TV ads.

At several mobile sites I noticed some of the same movies that were advertising heavily on-air were iterated on mobile as well. "Shutter Island" was present at ESPN Mobile, where it clicked through to a robust landing page of trailers, downloads and even movie chats. Interestingly, the mobile banner and landing page for "Prince of Persia actually pointed people back to the TV set, asking them to look for the film's Super Bowl spot. 

Perhaps the most pleasant surprise of all on the mobile Web Sunday was that a simple Google search of "Super Bowl 2010" actually did bring up the NFL's site as a top result, and the NFL was good enough to have a redirect in place so that I got a seamless mobile-friendly experience. The good news was that a more seamless and effective second screen content and ad ecosystem seemed to be evolving this year, even if the first screen failed to push people there. The church was preaching to the already-converted.

Clearly mobile marketers were acknowledging and leveraging the opportunity of the Super Bowl, but they weren't necessarily doing it on the first screen. Was it a great mobile Super Bowl if you were looking for validation of the platform from the TV? No. But something interesting was afoot on the mobile Web itself.

0 comments on "The Mobile Super Bowl We Missed".

  1. Liz Smith from Creative Media Experiences
    commented on: February 9, 2010 at 3:23 p.m.

    Quite frankly, I'd like to thank Denny's for making me that offer with zero strings attached. I enjoy a meal. They get my goodwill. I haven't had to give up any info - and won't have to worry about being spammed forever and forever after.

  2. Michael Lentz from Vert Mobile
    commented on: February 9, 2010 at 3:29 p.m.

    Steve,

    I agree with you 100%. Mobile marketers missed the mark for the Super Bowl. Why didn't I see an ad prompting me to download an app? And where were those text-in CTAs? Come on Denny's! My detailed thoughts here: http://ow.ly/15dEF

    I guess we'll wait for the Olympics...

  3. Paula Lynn from Who Else Unlimited
    commented on: February 9, 2010 at 3:37 p.m.

    At how many Denny's today did someone decide to give up their seats to the unemployed or homeless? How many people organized their people to come to Denny's to promote such benevolence? Who is crowding in line for a "free" breakfast and who decided they did not belong there? How about Denny's donating ALL proceeds - not just profits - for a particular time period (of course the patrons get tax deductable receits instead of Denny's getting that advantage) to a food pantry?

  4. Dean Collins from Cognation Inc
    commented on: February 9, 2010 at 3:41 p.m.

    Based on the discussions i was reading on www.LiveFootballChat.com live during the game most of the ads fell short this year.

    I think "The Dodge - Last Choice" ad won the popular support of most of the people online for this crowd (lol male 18-45).

    Hopefully for next years Super Bowl you'll drop past www.LiveFootballChat.com Steve.

    Cheers,
    Dean

  5. Kim Dushinski from Mobile Marketing Profits
    commented on: February 9, 2010 at 4:02 p.m.

    Excellent points. I love that you were checking out what was happening on the mobile web while the game was going on. Interesting.

    Michael - the Olympics are a lot more mobilized already. Take a look at the mobile alerts you can sign up for at NBCOlympics.com. So cool.

  6. David Lawson from 5th Finger
    commented on: February 9, 2010 at 5:04 p.m.

    They were warned:-)

    Not that it means much, but in doing some research leading up to the bowl game, I too discovered the potential for a #FAIL mobile experience for 20 out of the 27 advertisers (no redirect, flash required, no m-dot strategy found). I sent each of their executive teams a note with a rough break down of mobile web users, game viewers in North America, and what potential costs of not doing something about it might entail (as well as a simple hosted solution we could implement for them- I am in sales after all and we have a reliable hosting platform that could have fixed this). The numbers are pretty compelling with roughly 1mm potential brand interactions ignored on the mobile channel. Of the 20 notes I sent, I got responses on about 1/2 indicating they had notified their agencies and others that will be in charge of the effort and that most had considered this possibility. Out of curiosity, I looked after the game and results were unchanged. Looking forward to next year (and other major sporting events) being more engaging. Happy to send over screen shots of each #FAIL experience.

    Nice observations of the mobile undercurrent you noticed. Keep the great content coming- looking forward to OMMA Global here in SF.

    Dave

    Dave Lawson
    Sales Director, Mobility Planning
    5th Finger

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