How To Make The Lists
Some brands do this well, but not enough of them are true to the brand purpose they carved out for themselves in the beginning. One of the reasons brands struggle with this challenge is they try so hard to remain relevant over time by trying to be everything to everybody, they often lose site of what made them relevant in the first place.
They strip themselves of what made them unique and stand out from other brands offering similar products or services, and end up getting dropped (like any break-up, sometimes you wipe it off your shoulder and other times it leaves a big mark) for the next big brand by those who used to be loyal.
For example, consider Adam Levine's recent tweetcusation of MTV only caring about music once a year during the VMAs. Regardless of whether or not it was vindictive because he did not receive a nomination, he made a good point. MTV has evolved far from their original brand purpose, bringing far less music to our televisions in the last few years.
Brands should nurture a unique purpose that lasts over time, something that resonates across generations to foster the kind of brand loyalty that will keep them relevant. And they should especially think about tackling this challenge now as it pertains to one generation in particular, because Millennials:
- shop often and efficiently, knowing "how to find what they need and are less likely to shop the entire store."
- "can be both loyal -- and extremely vocal -- brand ambassadors." (see above, Adam Levine and MTV)
Some tips for brands to gain loyal Millennials:
- "The Gap" is not just a destination for clothes, it is the holy space that will make a brand successful. Focus on where you were in the beginning to find out where you should be now, and where you should go in the future.
- In the same way our laptop and smartphone operating systems constantly search for new updates, always look for ways to evolve. Enhance your brand without changing it.
- As wise ones tell their loved ones, do not try to be everything to everyone. Be an expert at something and do it well.