Moneyball And Media

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Whether or not you’ve seen the "Moneyball” movie or read Michael Lewis’ terrific book, you surely know the basic premise: a small-budget team beats the big boys by analyzing the data that really matters, rather than relying on the established stats the others continue to use.  Billy Beane, Paul DePodesta and others used new measures like Wins Above Replacement and OPS to find price/value players and win more games than the pundits expected from low-spending teams.  Beane and his upstart protégés effectively applied Apple’s “Think Different” maxim and shook up a sedentary world.

A growing number of smart marketers are applying the same Moneyball principles to their customer acquisition media spending.  Moneyball’s gurus boiled baseball down to Runs Created -- that is, if you score more runs than the other team, you win.  And when you win more games, you gain “market share,” rising in the standings.  It’s just as simple in marketing -- essentially substituting Sales Created for Runs Created.  Use the right tools to analyze your spending and you’ll find the combination that will result in more business and more market share for less.

This is where performance marketing comes in.  Instead of acronyms like OPS, we have eCPM, eCPA and eCPL.  We even have MVP.  Ignore these measures and you might virtually sign an overweight, over-the-hill pitcher to a long, expensive contract. 

Channel your inner stats geek for a moment and let’s examine these measures.

What is eCPM?  It’s a bottom-up measure that shows what your media spending is really worth.  The calculation starts with performance programs, where you pay for results only, generally on a Cost per Lead (CPL) basis.  Effective CPM is figured by dividing the amount you’re willing to pay for a qualified lead by the ad impressions. As an example, let’s say you run a dedicated email to 100,000 and yield 125 qualified leads, paying $20 per lead.  The total spending is $2,500.  And that’s an eCPM of $25. Why is that measure important?  It sets a standard for what you should be willing to pay that list owner on a straight CPM basis. 

This kind of bottom up thinking leads to fair pricing for direct-focused media – it can be considered a base price in negotiations.  And there’s always an argument that branding value adds to that base CPM, it’s certainly valid to add a set dollar amount to the eCPM.

How about eCPA?  Same basic concept, but now we look at the real bottom-line results: how many of the leads turned into actual sales?  And how much revenue did the average sale generate?  How many “runs” did the media create?  This can be harder to calculate because the data may not be as easy to get.  But it is getting better: There are end-to-end systems now that make it simpler to link the source of sales to the original media action.  The flip side is eCPL, where you can examine how paid (CPM) media converts into prospects.  This is simply fixed media cost over number of leads or actions generated.

Let’s not forget MVP.  In the performance world, an MVP is a Most Valuable Prospect -- that one-in-a-thousand prospect who should make you jump through hoops when she raises her hand. 

When dealing in the realm of eCPM, keep the MVP in mind -- simply because not all leads are equal.  If you set a value for a qualified prospect, certain prospects should be worth more, because they can be heavy users or high margin players.  Qualified prospects  at the top of your screening criteria are the “free agents” who should give you the best return on your nurturing cost -- even if you spend more than average to acquire them.  A Moneyball approach overweights the factors you care about, and may ignore factors your industry generally seeks.

What about media relationships?  Using these metrics helps identify media that might not be considered otherwise, just like Beane’s Oakland As traded for players nobody else seemed to want.  The metrics also help rationalize pricing and potentially build longer-term relations with the media you currently use.  In either case, the medium gets an opportunity to prove itself.  And you both get to agree on a formula for a fair price.

Want to win the game unfairly?  Take a swing at some of these new ways to pitch data.

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0 comments on "Moneyball And Media".

1. Ruth Stevens from eMarketing Strategy
   

   commented on: October 14, 2011 at 10:34 a.m.
   Nice job connecting the Moneyball lessons to marketing, Gary! (I loved the movie. Gotta read the book next.) One tool I use is "allowable cost per lead," which is a kind of breakeven calculation. It takes the average order size, expressed in margin (versus revenue) and subtracts direct sales expense. That tells me how much I can afford to pay for a lead that closes. From there, I can compare the allowable to my actual cost per lead, and get a quick bead on whether I am making money with a campaign.
2. Jennifer Friedberg from Thought Works Group
   

   commented on: October 14, 2011 at 11:18 a.m.
   This idea is a hit... Media, brands and agencies all come out ahead when there is fair value and a focus on results for the marketing dollar.
3. Bruce May from Bizperity
   

   commented on: October 17, 2011 at 12:58 p.m.
   It's amazing to me how many marketers never connect the dots this way. Some businesses have been doing this for years. Local car deals are a good example. They don't pay one dollar in advertising that is not directly connected to creating a lead... and they know exactly what a lead is worth and therefore they also know exactly what they are willing to pay for any given media buy. They will try anything once but if it doesn't create a positive ROI (real, bottom line ROI), then they won't come back. More businesses should take this real world approach to heart.

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