Content's Never Been a Profit Center, So Why Should It Be Any Different Online?
Content and marketing are connected at the hip. Content amplifies marketing, and marketing fuels content. Increasingly the line between the two is getting blurred, until some scandal or controversy brings back the adage that church and state ought to remain separate.
Everything old is new again, right?
But now, we’re on the “future of marketing is content” train ride, and we don’t know when we’re getting off. Part of this convergence stems from the so-called death of the 30-second spot. The reality is that television is doing quite well: advertising in the U.S. crossed the $70 billion mark for the first time ever, and paid TV companies added another 484,000 clients in Q1.
Yes, viewers are moving online, but despite billions of connected devices out there, it’s unreasonable to think that in the slugfest between TV and the Internet, TV will lose. But the fact remains that with falling rates, the pre-roll isn’t enough to fund online content.
For content to survive -- let alone thrive -- it needs to make economic sense.
Someone left common sense back in the analog world
On television, media companies fund the production, marketing and distribution of content, money they then recoup over time through advertising, sponsorship, subscription, licensing, theatrical and home purchases, and so forth. Occasionally, content loses money -- it is a “hits” business, after all.
Online, we treat content as a profit center. Like advertising, content generally bears a negative ROI early on. Content isn’t a widget (in the economics/accounting sense), where producing it at X amount of money and selling at Y will yield a profit, provided Y is greater than X.
It’s a new medium, but not one for the faint of heart
Most of the new-media content businesses ceased producing content. Once it became clear that they could not produce content at a sustainable cost, they chose exclusive licensing deals over production. Next New Networks (acquired in 2011) and Revision3 (acquired in 2012) shifted to identifying existing programs and then bringing them in-house.
Even though for traditional media companies (TMCs) online revenues are incremental in theory, in fact they cannibalize traditional sales -- so naturally TMCs have refrained from publishing aggressively online. This has led to piracy of their super premium content. But TMCs have also hesitated to produce premium Web programming.
That hesitation stems partly from the expectation that content ought to fund itself from the get-go. Print-centric companies like Hearst, Conde Nast, or the New York Times could have led the way in online video production (since for them it’s incremental to print and doesn’t cannibalize TV revenues, since they’re not TV-centric media companies), but they haven’t.
While branded content remains the wild card that could make programming’s ROI skyrocket, it remains a promise. Sponsorships will drive video funding for years to come. While ad networks continue to focus on pre-rolls, this leaves the opportunity for other media companies to jump on the opportunity with their sales forces.
What about e-commerce?
Of course, focusing on multiple sources within advertising (be it pre-rolls, sponsorships or branded content) is still not a truly diversified strategy. Some might turn to e-commerce. I asked Ben Lerer, CEO of Thrillist, for his thoughts: “Many commerce companies talk about content but not actually invest into it properly. I think part of the reason for this might be that without directly monetizing content through advertising sales, content gets relegated to the cost side of the business rather than being seen as a profit center”. Thrillist and Sugar Media have positioned their companies to generate dual revenue streams from advertising and e-commerce.
The “user propensity” to…
If your site’s DNA is content, it’s very hard to introduce commerce as an afterthought (same way, perhaps, that Google can’t nail social or Facebook has challenges on mobile -- it’s not something one staples on). So if you plan on generating e-commerce revenues via video content, you have to seed it early on and foster it in your editorial strategy.
Whatever your plan to recoup your investment in content, it’s worthwhile remembering that the company that produces the best content at the lowest cost will have an edge over time -- but a “low enough” cost is good enough; the focus ought to be on the revenue side of the equation.