L'Oreal 3-Pronged Mobile Approach

by , May 14, 2012, 2:35 PM
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In the afternoon’s first keynote, Sarah Liang Kress, director of interactive marketing, L’Oreal USA, talked about how the cosmetics giant has aligned its mobile strategy with its three main audiences: cosmetological students, professional hairdressers, and consumers. Based on its own data and third-party research, L’Oreal wound creating an iPad app for students to use in class, a smartphone app for hairdressers, and a mobile site to reach the wider consumer audience.

For students at its academy, being issued an iPad and companion classroom app, it led to cost-savings on textbooks and an increase in applications. The smartphone app aimed at hairdressers, led to an increased use of less popular hair coloring products, and 18% sales increase for a new hair color line introduced last fall. On the consumer side, the non-e-commerce mobile site accounted for 18% of all traffic and a 22% increase in salon finder searches. The most popular day among mobile Web users was Saturday.

 

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