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Kroger Defends Ditching Double Coupons

Kroger's CFO said the grocery chain's double coupons in several markets was “a very expensive reward proposition that a very small number of [our] customers actually engage in.” Speaking at BMO Capital’s Farm to Market conference, Michael Schlotman said eliminating double coupons has helped the company invest in lower everyday prices that benefitted a larger group of shoppers than the chain’s heavy coupon shoppers.

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