Commentary

The Mall Traffic Myth

The headline in the Jan. 16 Wall Street Journal was scary: As Shoppers Skip the Mall, Stores Search for Lures.” The journalists, Shelly Banjo and Drew Fitzgerald, were writing about changing shopper habits and the impact on retail stores. Using ShopperTrak retail data to make their case, they noted that retailers got only about half the traffic during the holidays that they saw three years earlier. Their assessment of retail traffic is accurate, but the average reader takes away the notion that mall traffic is in a free-fall because of the headline. 

The Journal continued piling on with another article on Feb. 21, with Suzanne Kapner reporting on Nordstrom’s shrinking sales. Using the same ShopperTrak data, she noted that “mall traffic halved from levels seen three years ago, according to ShopperTrak.” Oops. As was correctly pointed out in the first article, the ShopperTrak data refers to retail traffic, not mall traffic, but the damage was done. As recently as Sunday, May 1, the Journal published “Struggling Malls Suffer When Sears, Penney Leave,” talking about a “spiral of declining traffic.” 

Now the media planning and buying community worries that mall traffic is softening. Guess they haven’t shopped at any large, enclosed “type A” regional malls recently (many of them live in Manhattan), and didn’t notice that they couldn’t get a parking space. But I digress.

Like most things, the devil’s in the details.

ShopperTrak has a number of different tracking reports used by the retail industry. The National Retail Traffic Index (NRTI), counts the number of people walking into a mall. The sample in the NRTI report is comprised of Type A regional enclosed malls. Another retail tracking report is called the “Traffic Report” (clever) and measures store visits for many types of retail outlets, both inside and outside malls. This is the report that was made available to the WSJ writers. ShopperTrak explained what is going on in Type A malls to us, as follows: “The number of unique shoppers has remained relatively stable over the past decade. However, we have seen a decline in the number of stores a shopper visits. In 2007, shoppers typically visited 4.5 to 5.0 stores per trip. Today, we see a number closer to 3.0 stores per trip.” We have seen a similar “stores visited” figure in our own mall intercept research. 

So here’s where the wheels come off. Retail traffic is not mall traffic. It’s easy to see how one might assume that the two closely correlate, but the trend lines have diverged significantly since the 2008 recession, no doubt partially driven by online shopping. Mall traffic has been essentially flat since 2007, with a very modest dip during the worst of the recession in 2009. Department store traffic, on the other hand, dropped 45% between 2008 and 2010, and has not recovered much. Because “mall” traffic and “retail” traffic are often used interchangeably, malls have been unfairly painted with the “decline in retail traffic” brush. For the record, mall traffic has been flat.

You might ask what mall patrons are doing if they are not visiting as many retailers. From our audience research, we know the time they spend in the mall has not dropped. Mall developers have been doing a great job of evolving the mall experience with more restaurants, more entertainment venues, etc. They have invested huge dollars in mall renovation, and the high-end mall experience continues to be extremely entertaining. Moms still go to escape their day-to-day routine and indulge themselves a bit, and teenagers still go to escape their parents and teachers to socialize. Some things never change.

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2 comments about "The Mall Traffic Myth".
  1. Jeremy Colton from bookwomanny , May 16, 2014 at 8:15 a.m.
    I don't get it. If the same number of people come to the mall, but visit roughly half as many stores, how is that not bad news for the stores not visited?
  2. Patrick McSteen from RMG Mall Media , May 16, 2014 at 12:32 p.m.
    It is bad news for those specific retailers that aren't succeeding in driving mall traffic into their stores, most notably the department stores - Their traffic is suffering. However, the mall operators have consistently succeeded in maintaining overall mall traffic. Malls continue to aggregate a huge & valuable audience. I take the point of the article as being that despite individual retailer's challenges, malls remain a vibrant & dynamic space to reach consumers. Thank you, Mr. Ketcham, for pointing out the myopic (mis?)interpretation of data in the articles above!