Researchers at The Harvard Business Review recommend that business people think carefully about which channel they use to communication. While email, IM and the phone are all very
useful tools to communicate, they each have their strength. According to the researchers, email is "great for recaps, updates, and other informational exchanges." But when it comes time to
discuss more detail-oriented or sensitive items, it's time to pick up the phone. Read the whole story at Harvard Business Review »
